ReDiscovering Design Thinking Using Design to Improve Our Communication

OUR FOCUS QUESTION What can we change or continue in the ways we communicate to facilitate fidelity in our systems to support better outcomes for youth? Information is Communicated Information is Understood Information is Used to Support Youth in Program

Key Points of Communication Communication Disconnects Excel to Site Coordinators Systemic Barriers Example: I do not have regularly scheduled time to meet with site coordinators Program Managers to Site Coordinators Personal Challenges Example: Arranging the agenda in our meetings to make time to cover items from PM meeting Site Coordinators to Program Leaders

Step 1 Begin with Self Discovery 2 min

Discover: Empathy Through Interviewing Step 2 Discover: Empathy Through Interviewing ExCEL to SCs PMs to SCs SCs to PLs systemic barriers systemic barriers systemic barriers 7 min Personal challenges Personal challenges Personal challenges Post your responses to share with others what barriers and challenges you face in communication of information from ExCEL.

8 min Step 3 Gallery Walk for Your Assigned Section Fill out this section with key findings from the challenges and barriers shared by others. 8 min

Step 4 4 min total Use Information from the posters to begin making inferences about the needs of the user.

Step 5 Work with your group to create a clear user needs statement so that you are on the same page about goals before prototyping. 5 min

Step 6 Work individually to pre-think about prototype ideas before we work in partnership. 6 MIN

15 min total Step 7: Do Part 2 Share Chart Present Share your initial prototypes with your team Take the best parts of your ideas to formulate a cohesive plan Chart Put your group’s idea(s) on paper Choose presenter(s) Present Share your team’s idea with the room Use the feedback form to give ideas while others present