Chapter 2 Taking Charge of Your Health Lesson 4 Managing Consumer Problems

Resolving Consumer Problems Take action to correct consumer problems.

Resolving Consumer Problems When shopping for a product: If the product has a warranty, make sure you receive it and understand it. If the product comes with instructions, read and follow them carefully.

Resolving Consumer Problems Most products have

Resolving Consumer Problems If you are using the product correctly and it isn’t working the way you expected: Put the product back in its original packaging, and follow the manufacturer’s return instructions. Date your letter and keep a copy, along with the shipping receipt.

Resolving Consumer Problems If you are not satisfied with the response to your efforts, ask for help from one of the following organizations: The Better Business Bureau

Resolving Consumer Problems Consumer organizations are also called consumer advocates. Consumer advocates

Resolving Consumer Problems Occasionally, health care professionals can be guilty of malpractice. Malpractice

Resolving Consumer Problems If you experience a serious problem with a health care professional,

Health Fraud Protect yourself from health fraud.

Health fraud is often called quackery. The sale of worthless products or services that claim to prevent disease or cure other health problems

Health Fraud You can consult a registered pharmacist if you have questions about

Look out for claims like the following: Health Fraud Look out for claims like the following: Secret Formula! Offer Expires Soon!

Health Fraud To protect yourself from health fraud, you can:

After You Read Reviewing Facts and Vocabulary How do consumer advocates help you to be a better health consumer?

After You Read Reviewing Facts and Vocabulary What is malpractice?

After You Read Reviewing Facts and Vocabulary Define health fraud.