5-7 November, 2018 Amsterdam Marriott Hotel Amsterdam, Netherlands HRO Today Forum EMEA 2018 5-7 November, 2018 Amsterdam Marriott Hotel Amsterdam, Netherlands

Assessment Driven Managerial Development: Personalizing Micro Learning for Macro Results Charles A. Scherbaum, Ph.D. Rideau Recognition Solutions HRO Today Forum – EMEA November 7, 2018

Personalization is Common in Many Areas of Business We live in a world that is increasingly focused on personalization/customization/targeting of experience. Examples range from recommendations on Amazon to Spotify to Netflix. Marketing has heavily leverage personalization.

Personalization of Managerial Development However, there are limited examples of personalization in human capital It is possible to create personalized development for managers that is aimed at helping them improve their interaction with their employees Most experiences, particularly those that are developmental, are a one size fits all for the masses. Today, we will talk about how you can create personalized development for your managers that is aimed at helping them improve their interaction with and recognition of their employees.

What Does It Take To Personalize Managerial Development? Individual assessment Behaviorally focused micro learning connected to an assessment Learning design based on best practices from the learning sciences Evaluation of the developmental progress and implementation

Vistance® Prescriptive Algorithm Prescribed Learning Modules Post Learning Progress Checks Recognition Skills Assessment™ (RSA) So how do we improve manager RQ Scores? We do that by giving managers a short (10-15 minute) online recognition skills assessment. This now tells us their strengths and weaknesses in terms of dealing with people. Our prescriptive algorithm then prescribes short (5-10 minute) online learning modules that will be most beneficial to each manager. The modules are all built around recognition, motivation and engagement dimensions. The system includes strategies (learning assessments, goals setting etc.) to ensure true learning retention. All this is designed to improve the managers RQ score and our client’s business performance.

Managers Completing Vistance Modules Show Better Employee Experience Over Time

Managers Completing Vistance Modules Create Teams with higher Employee Engagement Percent Favorable 83.26% When you look at the ‘sum of the parts’ you can see the difference in the total favourable score between those leaders who have completed a full set of training modules vs. those who have only completed one (or none).

Managers Completing One Set of Vistance Modules Create Better Appreciation at Work (BCG Dimension #1)

Managers Completing the Vistance Modules have Greater YoY Growth in Customer Loyalty Did Not Participate 5 Modules Completed 6 Modules Completed Participants showed at least 4.0% YOY increase in Likelihood to Recommend. Non-participants showed 1.5% or less.

Managers Completing the Vistance Modules have Better YoY Sales Performance Month 1 Month 2 Month 3

Managers Completing Vistance Modules Show Better YoY Sales Results In The Next Month 11.20 Month 6 Month 5 Month 7 Month 2 Month 3 Month 4 Month 1

Learning on the individual level An Opportunity to Drive Macro Results from Personalized Micro Managerial Development More Safety Less Absenteeism Less Turnover More Sales Learning on the individual level Macro level results More Engagement NetPromoter

Charles Scherbaum, Ph.D. Chief Analytics Officer www.rideau.com Email: CharlesScherbaum@Rideau.com Phone: (877) 789-0449 ext. 246 Charles Scherbaum, Ph.D. Chief Analytics Officer