Emergency Ambulance Service National Report: October - December 2016 Performance against response time targets Volumes of emergency ambulance responses Measures and targets Calls answered quickly 95% of 111 calls answered within 15 seconds Oct: 93% Nov: 91% Dec: 94% Abandoned call rates Percent of calls abandoned Oct: 0.2% Nov: 0.2% Dec: 0.2% Measures Volume Calls 111 calls 110,096 Incidents Calls referred to alternative pathway 3,633 Incidents attended - Transports 80,563 - Non-transports* 29,533 St John: response time performance * These are incidents where the patient was assessed and/or treated but not transported Total incidents attended for the quarter by type Wellington Free Ambulance: response time performance