Health Literacy: from concept to improving consumer outcomes

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Presentation transcript:

Health Literacy: from concept to improving consumer outcomes

My experience with health literacy Family RN/Discharge Planner Chair of TEHS Health Literacy Committee

Accreditation National Standards

What is Health Literacy?

Health Literacy Environment Way Finding Printed Communication Oral Exchange Technology Audit tools gaps action plan - resources, guidelines

Becoming a Health Literate Organisation Policies Champions Staff training Monitoring CQI

Shared decision making Health Literacy Consumer Understanding Improved health outcomes Empowerment Participation in care Shared decision making