Versatile workflow management Tool DynFlow Versatile workflow management Tool

Agenda Introduction Business Process Model Application Overview & Components Integration Points Current Deployments Q & A February 23, 2019

Introduction Versatile business process support tool Knowledge base Manage various workflows Reduces costs of initial trainings Integration with CRM systems Changes in business processes can be implemented quickly and simply Implementation started in 2010 February 23, 2019

Agenda Introduction Business Process Model Application Overview & Components Integration Points Current Deployments Q & A February 23, 2019

Business Process Model Workflow the series of activities that are necessary to complete a task Work Item item of work tracked in application contains properties collected during lifecycle states Active On Hold Closed Deleted Error February 23, 2019

Business Process Model Created by series of interconnected nodes Forms complex tree Each node contains a task and connections Connection has order and condition Workflow is the series of activities that are necessary to complete a task. February 23, 2019

Business Process Model Workflow Node Types Webform Checkpoint Close Hold Subroutine Return Node Connections Order Type Condition as Logical Expression February 23, 2019

Business Process Model DynFlow Expressions Used in connection conditions and checkpoint node actions WorkItem properties available as variables Operators Arithmetic Logical and Relational Assignment Recognize value types Boolean Number String DateTime a=2; b='user'; (12 < a + 8) || b == 'USER' February 23, 2019

Agenda Introduction Business Process Model Application Overview & Components Integration Points Current Deployments Q & A February 23, 2019

Application Overview & Components Agent Designer Admin & Reporting February 23, 2019

Application Overview DynFlow Agent Web based thin client Thick client frame Desktop Integration Presents Webform nodes within Workflow Labels, Links and Images Text Box Radio buttons Check Box Combo Box … Field Validations Handle multiple Workitems February 23, 2019

Application Overview DynFlow Designer Create and edit complex workflows Webform editor Field validator config Node search Layout function Workflow export in XML or PDF February 23, 2019

Application Overview DynFlow Admin Create and manage Workflows Control Workflow versions User management Groups management Diamond management February 23, 2019

Application Overview DynFlow Reports Agent scoring based on Diamonds Pivot tables Report types Diamond report State report Workitem report Node history report February 23, 2019

Agenda Introduction Business Process Model Application Overview & Components Integration Points Current Deployments Q & A February 23, 2019

Integration Points Server Side Client Side Custom functions Executed during evaluation of expression Multiple input and output parameters Usage of workitem properties Error handling Client Side JavaScript functions Executed on Webform show Usage of Webform field values Access to thick client external functions February 23, 2019

Current Deployments Count Europ Assistance GDF Suez Agents 279 277 Work items 131 252 2 931 086 Nodes 1 831 658 18 717 179 Workflows 560 (141) 81 (61) Max Load Europ Assistance GDF Suez Agents / h 20 118 Nodes / h 414 9 948 February 23, 2019

Agenda Introduction Business Process Model Application Overview & Components Integration Points Current Deployments Q & A February 23, 2019