Laboratory Improvement Project Activities / Highlights Davis Memorial Hospital, Guyana / IAD Beverly Braithwaite-Chan 121 Durban Backlands, Georgetown, Guyana Laboratory Improvement Project Activities / Highlights Introduction Davis Memorial Hospital (DMH) has been in a financially challenging situation for many years that has negatively impacted the hospital’s ability to purchase any new equipment. This situation has impacted all departments and has severely decrease our ability to service our customers and compete for market share. Complete internal and external needs assessment Employment of additional lab staff Purchasing of additional lab equipment Training of laboratory Staff Monitoring and evaluation Results For the months: April, May and July outsourced test accounted for less than $100,000; while March, June, August and September accounted for less than $150,000. DMH added 7 new test plus cultures to the service offered to customers. Current turnaround time for routine laboratory test results is between 60-90 minutes. The total number of test repeated due to errors have reduced from 10% to 2%. Background At the time of the project the situation that existed in the laboratory was that the equipment were old and in need of constant repair. This resulted in reduction in the types of test offered; increased downtime; increased cost for repairs; increased wait time for results; and an increase in the number of tests outsourced to our competitors. Goal To improve the quality, efficiency, increase revenue and contain costs. Statistical Summary Future Goals Improve customer satisfaction by reducing waiting time and sending outsourcing of tests. Provide preventative maintenace in order to reduce down time of equipment Reduction in revenue for hospital with more tests being outsourced Increase hospital market share with and ability to complete Increase motivation of staff reducing rapid staff turnover.