MULTI-STAKEHOLDER SATISFACTION SURVEY PROTOCOL

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Presentation transcript:

MULTI-STAKEHOLDER SATISFACTION SURVEY PROTOCOL

NATURE OF A PROTOCOL Set of rules, agreements or procedures The protocol framework provides a foundation for conducting a survey How to assess a satisfaction of various stakeholders? One-step survey NATURE OF A PROTOCOL

PURPOSE Assessing satisfaction about provided information on CONSENSO Identifying communication noise Effectiveness of informing Best practices General/specific feedback PURPOSE

Account groups, organizations, third parties, municipalities, doctors, NGOs, Red Cross, FCNs, service providers, research institutions etc. Not included: elderly and informal carers WHO?

DESIGN, DATA & DELIVERY Close-ended and open-ended questionnaire Online survey Around 15 questions covering different categories Contacting all stakeholders Analysis by IRSSV Online survey provides statistics and enables exporting (Excel, SPSS, MaxQDA) Online platform feedback Authorized persons and skipped stakeholders DESIGN, DATA & DELIVERY