Regional Winter Planning event 15th September 2011 Learning from the past to improve the future
What we know from the past Many examples where things have gone well, and not so well- both locally and nationally Expect the unexpected Most of the issues will not be surprises
Summer 2010
Winter 2010/11
Easter 2011
Summer 2011
3 significant events. What are the lessons? Communication with stakeholders Test the plans of partners Recognise impact of one element on the rest of the system Keep refining contingencies Expect the unexpected- and don’t be surprised by it
So what have we put in place to improve the future? Revisiting departmental risk registers Rewriting business continuity plans Improved liaison with SAS around PTS Delegating authority for care centre bed utilisation Using significant events to improve planning