National Cancer Patient Experience Survey 2016 National Cancer Patient Experience Survey

2016 NCPES Inpatient and day case adult cancer patients, discharged from hospital 01/04/16 – 30/06/16 Sent postal questionnaires Oct’16 – March ’17 National response rate 67% Results published July 2017 To be repeated Autumn 2017 (results July 2018) Results only published for UHBristol and Glos – need 21 + responses to a Q, to be published 2016 Trust responses Response rate Head and Neck responses UHBristol 766 67% 33 North Bristol 350 71% Glos / Chelt 1344 70% 46 Taunton 631 76% 18 Yeovil 133 Weston 200 Bath 507 14

Highest scores

59. Overall, how would you rate your care (out of 10)?

5. Before hand, did you have all the information that you needed about your test? Gloucestershire Hospitals highest score for 2016

18. How easy or difficult has it been for you to contact your Clinical Nurse Specialist?

25. Beforehand, did you have all the information you needed about your operation?

Overall, how did you feel about the length of time you had to wait for your test to be done?

Did you have confidence and trust in the doctors treating you?

12. Before your cancer treatment started, were your treatment options explained to you?

Lowest scores

55. Have you been given a care plan 55. Have you been given a care plan?* *Relating to actions arising from holistic needs identified during the holistic needs assessment

Since your diagnosis, has anyone discussed with you whether you would like to take part in cancer research?

When you were told you had cancer, were you given written information about the type of cancer you had?

In your opinion, were there enough nurses on duty to care for you in hospital?

35. During your hospital visit, did you find someone on the hospital staff to talk to about your worries and fears?

Priority areas for improvement: Provision of a care plan (holistic needs assessment and completed care plan) Being asked to take part in cancer research At the time of diagnosis, given written information about the type of cancer Enough nurses on duty As an inpatient, finding someone to talk to about worries and fears