College Success Foundation & Passport to College Program Assessment (2015-2016) Principal Investigator: Shalini Singh Assistant Director: Joan Ullin Acknowledgements: Christina Van Wingerden, Assessment-Training & Special Projects Manager, Ari Lidz and Kristen Dallum, Dean of Students Unit Poster Made By: Kyra Oziel Question: Outcome: Assessment Objective There are three main objectives of this assessment: to determine current programming practices for CSF & PP determine ways stakeholders overlap in obtaining information, outreach, and providing services to determine gaps in consistency and efficiency for streamlining information, workflow and collaborative efforts. The results of this assessment will assist in program improvement for the future. As a result of this assessment, stakeholders will be able to: - Identify and analyze information and work flow - Discover gaps in information sharing and work flow - Recognize and identify ways to streamline collaboration for program delivery improvement - Determine if program management is an appropriate fit in SOS - Offer recommendations for improved programming Areas for Improvement: Improve Partner Communication and Data Sharing Methods Between CSF Support Staff and Western Support Staff Reduce Duplication of Outreach Services Challenges related to communication and data sharing among Respondents indicated that they share information about important academic dates and policies, financial aid, scholarships, events and activities via similar methods (email, newsletters, phone calls, text, in-person advising). As a result, students may receive multiple emails, texts or phone calls throughout the week from support staff informing them of similar information. From a student perspective, this may cause confusion on who the student should respond to or seek clarification from and possibly create a sense of feeling overwhelmed. This may also cause them to delete or ignore the information all together. CSF and Western: -Mechanism to identify and track scholars - Tracking CSF Scholars who do not receive scholarships but receive support only - CSF does not currently have a protocol in place to share the non- scholarship student lists but this is something their Research and Evaluation office is trying to improve Significantly understaffed in CSF It will be important moving forward as a support team to clearly set expectations and boundaries around the type of content sent to students to avoid information overload. More frequent support to the College Success Navigator Position by CSF is needed Methodology: A mixed methods approach, quantitative/qualitative study was conducted. A survey of stakeholders was the first instrument used to gather information. From the survey, information was gleaned and put into questions for a deeper understanding of the program. Informational interviews ensued in the form of a conference call. Campus Labs is the vendor the assessment project is housed in. Qualtrics was used for the stakeholder survey and data was posted through the CampusLabs project dashboard. The College Success Foundation (CSF) Scholars Program and Passport Program at Western Washington University is a collaboration of the following stakeholders: Student Outreach Services (SOS) WWU Scholarship and Financial Aid Manager College Success Navigator Passport to College Navigator Leadership 1000 Program Officer Foster Care Initiatives Program Officer College Support Services Program Officer CSF Scholars What method(s) do you use to reach out to CSF students?