Business correpondence 23.2.2019 13:32 Business correpondence Sum up and revision 23.2.2019 13:32 ©Lenka Lexová

Letter head1 Address2 Date2 Greeting3 Body of the letter4 Close3 Messers Kenneth Beare 2520 Visita Avenue Olympia, WA 98501 USA Jackson Brothers, Ltd. 3487 23rd Street New York, NY 12009   September 12, 2005 RE: Enquiry Your ref. Our ref. Dear Sirs With reference to your advertisement in yesterday's New York Times, could you please send me a copy of your latest catalogue. I would also like to know if it is possible to make purchases online. Yours faithfully   Lenka Lexová Director (Signature) Encs:(4) Letter head1 Address2 Date2 Greeting3 Body of the letter4 Close3 Signature5 Enclosures5 23.2.2019 13:32 ©Lenka Lexová

With reference to your advertisement in yesterday's New York Times, Dear Gentlemen With reference to your advertisement in yesterday's New York Times, could you please send me a copy of your latest catalogue. I would also like to know if it is possible to make purchases online. I am looking forward to an early reply.  Yours faithfully   Inquiry Opening phrase Request Closing phrase 23.2.2019 13:32 ©Lenka Lexová

Description of the goods Thanks for a reference Description of the goods Selling terms (price, delivery, selling terms) Validity Enclosures Closing phrase Thank you for your enquiry. We are pleased to offer you the following goods: Article Date Pages "Role of the strike of 1867„ 1987 47 „The War of 1812„ 1969 121 The price is 42 pounds for each piece. We can promise delivey in February by the latest. This offer is not binding and is held open till 20 January. As requested we enclose our catalogue and price list. We hope that our offer will meet your requirements. 23.2.2019 13:32 ©Lenka Lexová

We thank you for your offer of 25 November. Dear Mr Parker We thank you for your offer of 25 November. However, we can accept it only if you lower the prices and shorten the delivery terms by one month. We request you to agree to payment by L/C. If you meet this requirement, we will be pleased to place an order with you. Yours sincerely Reply to offer Thanks for offer Request for lower prices, better terms of delivery and payment Expression of hope 23.2.2019 13:32 ©Lenka Lexová

Complete the missing words: We are ……….. forvard to ………. reply. We hope to ……….. soon. We hope you will ….. this matter ………… Many …… …… your letter ….. May 10. We should be ….. if you would …… ... your ……… catalogue. We are …………. in your ………… We would ……… your quoting us …… the goods. Please let us ….. if you have …. Stock the following ………. The price is lower ….. 5 …….   23.2.2019 13:32 ©Lenka Lexová

The price is ……. CIF London seaworthy ………… The price is …….. CIF London seaworthy …………. We are …… to place an order …… you. We ……. to say that we have found offers ….. other …….. more ……… If your price and ………… terms meet our ………., we may become regular ………… We would …….. the goods ……… of June ……..latest. We have seen your ………. in “Lidové Noviny” and would be ………. to have your ………… To save ….. we enclose you a proforma ……… We agree …. payment ………. instead of by L/C. …. orders …. 200 pieces or ……. we can grant you a special ……. 23.2.2019 13:32 ©Lenka Lexová

  We refer to your letter. We wish to say…. We have pleasure to inform you…. We await your reply soon. We are sorry to say … ¨This offer is binding. We can accept the offer only if you lower the prices. We hope that our offer will be satisfactory. We can give you a special discount. The offer is held open till 5 March. The prices are acceptable, we can promise the best terms. We believe that you will lower the prices. We can guarantee immediate dispatch. We have been referred to you by AAA. This offer is without engagement. We are sorry to say we have found offers of other firms more suitable. 23.2.2019 13:32 ©Lenka Lexová

Explain the abbreviations: As soon as possible Please reply Number Cost, insurance, freight Letter of credit Free on board Cost and freight Pieces Enclosure(s) Regarding Regards Limited, Incorporated asap. RSVP No CIF L/C FOB C&F pc. Enc(s). re Rgds Ltd., Inc. 23.2.2019 13:32 ©Lenka Lexová

Put the phrases into the correct order and name the letter However, we can accept it only if you lower the prices and shorten the delivery terms by one month. We request you to agree to payment by L/C. We thank you for your offer of 25 November. If you meet this requirement, we will be pleased to place an order with you. 23.2.2019 13:32 ©Lenka Lexová

Put the phrases into the correct order and name the letter: Order No 125 of 1 January 2006 We hope that the shipment will reach you in perfect order. Please, find enclosed two copies of our Invoice No 56499. We are pleased to inform you that your order was dispatched from the factory on 5 January. 23.2.2019 13:32 ©Lenka Lexová

Name the letter and describe it: Order No 132 of 2 February 2006 We reffer to our order and regret to say that the consignment has not given us much satisfaction. On unpacking the cases we have found part of the goods damaged. It is clear that the damage was caused by unsuitable packing. In view of these facts we claim from you compensation to the amount of 5000 Kč. We hope that further orders will be dispatched in accordance with our instruction. 23.2.2019 13:32 ©Lenka Lexová

Put the prases into the corrct order and describe the letter: Order No. 1234 The delay was caused by a fire in the works and the cases have been handled carelessly in transit. We thank you for your letter and are very sorry for the trouble caused you. We apologize for this trouble and hope it will not interfere with our relations. We are ready to replace the demaged goods. 23.2.2019 13:32 ©Lenka Lexová