PERSONAL ASPECTS OF COMMUNICATION Differences in communication of Men and Women

Styles: Women need to learn to be: 1. Brief 2. Speak concisely 3. Use specific language 4. Have all the facts at hand

Women communicate for: Self expression Avoid loneliness Seek approval

Men communicate to: Solve problems Avoid failure Achieve success

PERCEPTION

Perception = experiences in the past which has caused a set of assumptions to develop

We select, organize, & interpret different stimuli

Changed perception This flexible individual – willing to change is an asset in dentistry

Perception of Self = Must feel good about self and set realistic goals

To feel good about yourself = 5 steps To accept self To be oneself

To forget oneself = others come first and you enjoy it To believe in something = goals and directions To have feelings of belonging

Self Inventory & Goals are important to make us have directions for improvement

Remember that your feelings about yourself will influence and be reflected in your performance and interpersonal relationships with the dental health team

Have another individual answer the same self-inventory questions about you (work and personal inventories)

See how you are perceived – to help you established Directions for change or Reinforcement

Self acceptance is based on Approval of others Comparing yourself with others = good if it gives us something to strive for

3. Role taking = you are always at least 2 different people; professional/work roles/past roles/tasks or duties wife/husband, mother/father, daughter/son, friend 4. Role models

Perception of others On patients should be based on: Records gathered Empathy Past experience

Selective perception = obtained from our past experiences

Factors Effecting Perception Sex Age/time you’re raised in Race

Religion Beliefs Attitudes, emotions & values

Social demands, friends, feedback 7. Culture/location/context- physical surroundings Roles Social demands, friends, feedback

You can’t let the above factors affect your high quality of care