Executive Manager: Core Business OPERATIONS’ OVERVIEW Andile Sipengane Executive Manager: Core Business 16 November 2018

Vision To Serve, to Deliver, for Renewal, for Prosperity Mission Facilitation of quality skills development for employment and entrepreneurship in the Services Sector for national economic growth Values Accountability Innovation Integrity Professionalism Responsiveness.

5.Qualification Development 2. Learning Projects Management Presentation Layout 1. Accreditation Current Status Challenges Interventions 3. External Moderation Current Status Challenges Interventions   4. Certification Current Status Interventions 6. Broad Interventions 5.Qualification Development Current Status 2. Learning Projects Management Current Status Challenges Interventions . .

Current Status 1 Challenges 2 1. Accreditation , Interventions 3

Current Status Overview on accreditation applications 23 February 2019 Current Status Overview on accreditation applications 762 skills development providers applications currently in the system 52% applications from Gauteng Application Evaluation “we empower providers to deliver quality training”

Current Status: Processes 23 February 2019 Current Status: Processes Accreditation Stakeholder Orientation Monitoring Visits Remediation LMIS Administration Application Evaluation “we empower providers to deliver quality training”

Challenges & Interventions 23 February 2019 Challenges & Interventions Challenges Increased number of applications High number of SDP remediations required Interventions Reconfiguration of the LMIS to aid faster evaluation of SDP accreditation applications Provincial Roadshows to close-off longstanding applications are currently underway Provincial Offices to coordinate remedial activities and recommend for accreditation Use of standardised templates: QMS and Alignment Matrix Strengthened support on SMME accreditation processes Application Evaluation “we empower providers to deliver quality training”

Current Status: Projects Rollout 1 Criteria 2 2.Learning Project Management , Interventions 3

Current Status: Upcoming Projects Over 11 discretionary grant and special projects funded windows awards on learning projects across various learning pathways are in the pipeline for implementation Implementation is to be staggered over the remainder of the current financial year

JANUARY 2019 Current Status: Upcoming Projects Commencement letters and communication issued to entities whose learner documents are verified and deemed compliant JANUARY 2019 Communication and commencement letters issued on 27thOctober 2018. 7TH – 21ST training to commence FEBRUARY 2019 Communication issued on 27th October 2018. Commencement letter to be issued in January 2019. 1ST – 22ND training to commence APRIL 2019 Communication issued on 27th October 2018 Commencement letter to be issued in March 2019. 1ST – 26TH training to commence

Criteria Applied Chronological order of Discretionary Grants Awarded (W1 being the first batch awarded in 2017) The process of appointing training providers was through a normal bidding process that delayed commencement of projects. This has since been revised to appoint training providers using a panel and aging analysis is being implemented Synchronising projects with the organisation’s annual performance and transformational plans and targets

Criteria Applied Success rate of previously awarded entities, high performers will deliver successfully on their projects resulting in completions being reported on time Entities that have government institutions (i.e. Municipalities etc.) as their Host Sites.

Current Status 1 Challenges 2 3.External Moderation Interventions 3

Current Status: Process Fully automated LMIS system which we are consistently reviewing to improve efficiency Upload of learner enrolment and learner achievements by the Skills Development Provider Confirmation learner enrolment letter with supply of start and end date

Challenges & Interventions Backlog on learner certificates processing is gradually reducing Increasing of human resource capacity to conduct external moderation Create pools of expertise to focus on external moderations All LA numbers to be scheduled by 31 November 2018 All pending External Moderation to be completed by 31 February 2019

4.Learner Certification Current Status 1 4.Learner Certification

Current Status An automated and integrated system for certification is in use Delays in printing and distribution of certificates are still prevalent albeit lower scale To date 13 739 certificates have been printed compared to last financial year’s 10 872 System Refinements: Formatting of certificates Automated acknowledgements Upgraded internal features on the system to enable better services delivery Simplified automated tool developed for bulk printing feature System integration for direct submission of approved external moderation reports, enabling quicker outputs of certificates and SoRs

5. Qualifications Development Current Status 1 5. Qualifications Development ,

Occupational Qualifications Development SLIDE TITLE GOES HERE 25 occupational qualifications under development and/or re-alignment 7 have been prioritised for the current financial year QUALIFICATION SAQA ID Labour Inspector 335901 Laundry Worker (General) 812101 Sales and Marketing 122101 Beauty, Skin Care Therapist 514201 Nail Technician 514204 Rental Clerk 524902 Commercial Cleaner 811201 Domestic Housekeeper 515201 Skincare Therapist 514201 Office Supervisor 334101 Recruitment Consultant 333301

Occupational Qualifications Development SLIDE TITLE GOES HERE QUALIFICATION SAQA ID Cleaning Practitioner 515104 Front Desk Co-ordinator 422601 Remuneration Manager 121102 Payroll Clerk 431301 Organisational Performance Improvement Manager 242102 QUALIFICATION SAQA ID Programme / Project Co-ordinator 441903 Event Support Assistant 862913

Occupational Qualifications Development SLIDE TITLE GOES HERE FINANCIAL YEAR 2018 / 2019 QUALIFICATION SAQA ID Funeral Director 516301 Beauty Technologist 514207 Laundry and Dry Cleaning Operator 715701 Embalming 516303 Stonemason 641301 Market Research Analyst 243102 Small Business Consultant / Mentor 242101 7 Prioritised for the current FY are the following

Overview of Interventions DEVELOP AND GROW I WWW.SERVICESSETA.ORG.ZA 1. Reviewing the Provincial Operations structure Allocate defined functions for the coordination of Core Business activities Allocate quality assurance activities to PO 2. Reviewing the conduct of external moderation leading to certification 3. Reviewing the conduct of evaluations and monitoring visits leading to accreditation Host remedial sessions – monthly 4. Integration of learning projects administration and management underway 5. Collapsed processes relating to BLAMS induction 6. Developed a learner completion strategy

Overview of Interventions DEVELOP AND GROW I WWW.SERVICESSETA.ORG.ZA 7. Review M&E manual and tools pursuant of a 360 degrees assessment of projects against deliverables Contract management focus 8. Build capacity on client relations/customer care aspects 9. Key Project Community of Specialisation Project spearheaded by the DHET Lead SETA in Bricklayer and Mechanical Fitter Colleges involved False Bay, Tshwane South, South Cape and Vuselela 120 beneficiaries (30 per college or 60 per programme).

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