Sales Processes and Techniques 1.09 Sales Processes and Techniques

Telemarketing in SEM Using the telephone to make sales Call current season ticket holders Call groups Call potential sponsors

Telephone Orders in Selling Speak slowly and clearly

Telephone Orders in Selling Take accurate orders Product Quantity Shipping options Read the order back to the customer

Telephone Orders in Selling Get information: Method of payment Address Phone number

Importance of Accuracy Mistakes in ordering = lost customers