SCO CHALLENGES & BEST PRACTICES BUILDING BRIDGES Danielle Dabrowski Director Veterans Services Frostburg State University

Frostburg State University Veterans Services Student Affairs Veterans Services October 2014 Veterans Center – August 2015 Director  VA Work Study (4-5) (Enrollment Certifications/Peer Mentoring/Tutoring) Federal Work Study (2) (Programs)

Challenges Individual (SCO) Communication Processing Enrollment Certifications Staffing Group (Institutional) Inter-departmental Organization (Department of Veterans Affairs) Debt Management Resources

Best Practices Individual (SCO) Communication Define Roles Monthly Staff Meetings Processing Enrollment Certifications Paperwork Collection 2 Step Certifications Staffing Manuals/Training Networking/Institutions

Best Practices Institutional Communication/Departments/Reporting Admissions Billing Office Disability Services Faculty Institutional Research Registrar’s Office Residence Life Networking Chesapeake & Potomac Association of Collegiate Registrars and Admissions Officers National Association of Veterans Programs Administrators (NAVPA) Western Maryland Collaboration of Veterans Services

Best Practices Department of Veterans Affairs Communications GI Bill Submit a question: https://gibill.custhelp.va.gov/ SAA/ELR: https://www.benefits.va.gov/gibill/resources/education_resources/school_certifying_officials/elr.asp SCO Hotline 855.225.1159 Debt Management Phone: 1-800-827-0648 Email submissions: https://iris.custhelp.va.gov/app/ask/     Resources SCO Handbook: https://www.benefits.va.gov/GIBILL/docs/job_aids/SCO_Handbook.pdf VA Training Resources: https://www.benefits.va.gov/gibill/school_training_resources.asp Webinars: https://www.benefits.va.gov/gibill/resources/education_resources/school_certifying_officials/presentations.asp

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