Stuart Glover, Library Services Manager

Slides:

Advertisements

Similar presentations

Knowledge Management at the Gordon – Staff Portal Project Presented by Deirdre Carmichael 12 September 2008.

Advertisements

Derby Hospitals moving forward in the 21 st Century …. Dianne Prescott, Director of Strategy & Partnerships Future Strategy.

CISS CISS Bang Bang Pip Divall Clinical Librarian Service Manager University Hospitals of Leicester NHS Trust.

Clinician engagement for QI - What can other settings learn from community services?’ Dawn Nortman Head of Clinical Audit & Research Kent Community Health.

Brighton and Sussex NHS LKS is part of Brighton and Sussex University Hospitals NHS Trust KnowledgeShare a web-based tool to facilitate collaboration and.

Promoting Excellence in Family Medicine Enabling Patients to Access Electronic Health Records Guidance for Health Professionals.

Patient/Public Information and Health Libraries Sarah Greening Health Information Co-ordinator, NHS West Midlands Twitter:

NHS 111 NHS 111 An Overview June 2015.

Managing e-resources in an NHS library: a practitioner’s view Steve Glover Medical Librarian Christie Hospital, Manchester.

Creating a service Idea. Creating a service Networking / consultation Identify the need Find funding Create a project plan Business Plan.

A collaborative approach to facilitating evidence-based practice in the Bradford and Airedale NHS community Caroline Storer Rebecca Williams Andy Arnfield.

The Health Information Navigator Role A key focus of the 2020 Vision is to improve the support and treatment of people with multiple and long term illnesses,

Disabled Children’s Action Group 13 May 2013 Hot Topic: Emotional support for parents Feedback from the pinpoint parent carer participation network meetings.

People First Programme Social Care & Inclusion – Adult Services.

Organ donation Peter Bishop Clinical lead for organ donation.

Developing a Referral Management Plan. Background Hospital referral rates in England have increased significantly over recent years, resulting in the.

Bringing knowledge to bear … Supporting primary care and public health librarians.

John Gale King's College London Violet Meier Lewisham Healthcare NHS Trust.

Developing your workforce: A smarter approach to learning and development Coventry Cares Launch Event March 1 st 2013.

Summoning the evidence Nicola Healey, Library Manager, Weston Area Health Trust.

Dr Mary Backhouse Chief Clinical Officer Our ‘Big Questions’

Patricia Garrett Macmillan Library Officer. Cancer overview There are two million people living with or beyond cancer in the UK This is increasing by.

PHE Knowledge and Library Services – building an interactive evidence base Anne Brice Head of Knowledge & Library Services Public Health England.

Health Libraries, Health Informatics & the NHSU A workshop to explore opportunities for collaboration with a particular focus on e-learning and health.

Supporting the NHS to deliver better, safer, quality care NHS Connecting for Health.

INFLUENCING PRESCRIBING BEHAVIOUR Dr Martin Duerden 1.

Localising the Map of Medicine Librarians playing a key role Sara Clarke, Royal Free Hospital Medical Library

Reading Well for Young People Find Shelf Help in your Local Library.

Transforming the quality of dementia care – consultation on a National Dementia Strategy Mike Rochfort Programme Lead Older People’s Mental Health WM CSIP.

Northern Health Specialist Clinics Access Policy Implementation Forum Cherie Hunter Ambulatory Care Access.

Our five year plan to improve local health and care services.

Knowledge for Healthcare: Driver Diagrams October 2016

Reading Well for long term conditions

Our five year plan to improve local health and care services

Choice – 6 Steps, 6 Actions, 6 Weeks

Digital Technology Overview

Local Offer Champions For professionals working with children and young people with SEND and their families

LIBRARY AND KNOWLEDGE SERVICE STRATEGIC OVERVIEW ON A PAGE v2

Accessibility of locally agreed guidance and protocols

Developing Accountable Care in Swindon

Digitally Assembled Referral Toolkit (DART) & Teledermatology

Reading Well for mental health

Quality in Training Dr Mashbileg Maidrag

Feedback from people with learning disabilities

Signposting nationally agreed guidance including from NICE

Colin Parsons – Lead Nurse Specialist Adult Autism Service July 2017

Effective Practitioner: Getting Started…

The Health Literacy Demonstrator: What we learned: final reflections

Let’s plan Health and Care in Hereford

@Rebecca_Baines_ The rise and rise of online patient feedback – but how should we be responding? Rebecca Baines University of Plymouth

Food Standards & Strategy Group

Information for Patients & Public Workshop 14th May 2012

Catherine Baldock Head of Resuscitation, Clinical Skills and Simulation Dr Alistair Brookes Consultant Anaesthetist and Clinical Lead for Resuscitation.

Nottinghamshire: the context

Patient information Veteran Aware hospital

Finding information for patients

So you’ve been inspected…. communicators driving improvement

Knowledge for Healthcare

Introduction As part of a national drive to improve access to GP services, from 1 October 2018, everyone in east Kent (and around the UK) will be able.

Improving Patient Experience

Patient information Veteran Aware hospital

Speakeasy N.O.W. Health Checkers

NHS Long Term Plan and next steps

Electronic Medicines Optimisation Pathway

Electronic Medicines Optimisation Pathway

Adults with Health Problems Who Have an Excellent Patient Experience Are Most Likely to Be Well-Informed About Their Prescription Medications Percent of.

Do you care for someone with a long-term health condition?

MAKING THE CASE FOR MECC

Public and Patient Information INTERVENTIONS PRIMARY DRIVER

Mobilising Evidence And Knowledge PRIMARY DRIVER SECONDARY DRIVERS

Presentation transcript:

Dealing with a common NHS itch: Developing an Information for Patients service from scratch Stuart Glover, Library Services Manager Hannah Beckitt , Patient Information Librarian University Hospitals of Leicester NHS Trust SG

Believe: you can be the solution Wait: for someone to help you See: a clear need Believe: you can be the solution Wait: for someone to help you SG

Believe: you can be the solution Wait: for someone to help you See: a clear need Believe: you can be the solution Wait: for someone to help you Create: your own opportunity Work: hard SG

Amnesty/ Audit – 26% ‘in-date’ Listening into Action How big is the problem? Amnesty/ Audit – 26% ‘in-date’ Listening into Action HB

Listening into Action feedback Patients Want to be able to contact someone for more information Feel we don’t communicate well with them We use too much medical terminology Out of date leaflets Staff Lack time & support Feel it is not a Trust priority No central IT system for managing/ storing/ updating HB

Evidence-based ‘Information for Patients’ that is: easy to produce, easy to understand and easy to find HB

New policy and templates Streamlined approval process Staff training Easy to Produce New policy and templates Streamlined approval process Staff training HB

Easy to Understand Health Literacy Patient feedback and involvement For 43 % of adults in England health information is too complex (Rowlands, 2015) The cost of low health literacy is estimated to be 3-5% of the total NHS budget (Eichler, Wieser & Brügger (2009) Patient feedback and involvement Contact details on all leaflets HB

Easy to Find Public-facing online store of leaflets ‘YourHealth’ Properly catalogued, actively managed & archived Staff time - to ensure content is available to populate the leaflet library HB

Where are we now? Listening into Action completed Developing a network of Patient Information leads Governance within each service YourHealth - new online store of leaflets due to launch this month HB

Where are we going? Comprehensive single store of up-to-date leaflets, accessible for all Literature searching for patients Signposting patients to high quality information – clinician referrals Working with other organisations (Reading Well Books on Prescription) Health Information Week #HIW2018 HB

Was it worth it? Yes Political wins Demonstration of our skills Proof that we care about such issues Show we are willing to invest in ourselves Build on this in the future SG

Questions SG/ HB

Summary Desire to develop services See a need Make a vision Align with main drivers Take a gamble SG