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#EldersForum2018 #AgeingInCommon #NCF2018 SKY 5 – Age Friendly Cities Phillipa Shirtcliffe, Clinical Policy Lead, QCS How policies & procedures can support you to deliver the basics of care #EldersForum2018 #AgeingInCommon #NCF2018

How policies & procedures can support you to deliver the basics of care Common Age: Workshop 2: Tuesday 17th April 2018 Philippa Shirtcliffe Clinical Policy Lead

Introduction Explore perceptions in relation to Policies and Procedures Developing person-centred care Discuss how Policies and Procedures support the basics of care in your area Innovation and Tools to support high quality care delivery

Views on Policies ‘Only used when things go wrong’ ‘Nobody follows them’ ‘Just for managers’ ‘Out of Date – too much work to keep up to date’ ‘Not needed- we know what to do’ ‘I would rather do my own thing’

A Quality Road Map- Importance of Policies and Procedures Define roles and responsibilities 1 Guide service delivery 2 Bench mark 3 Goals, objectives, vision and values 4

Person- Centred Care Privacy, dignity, respect and choice Co-ordinated Independence and enabling Outcomes and Goals Up to date

Common Age Policies 20 Key Policies and Care Plan Basic Care Simple Language Stating Purpose and Objective Procedure Embedded Evidence Based

Care Planning Accessible record of conversation Ownership Baseline Assessments Goals and Outcomes- Making it happen, Important To and For Decisions

Discussion Groups Discuss with your table how policies and procedures improve care in your area of work Explore other delegates thoughts on the impact of policies and procedures Discuss the impact person- centered care planning has or may have. Use QCS Care plan as a starting point for discussion. Agree for someone to feedback discussion to the rest of the workshop Flip charts available if required.

Feedback from Discussion

Innovation supporting excellence

Philippa.Shirtcliffe@qcs.co.uk https://www.qcs.co.uk

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