Chapter 4 I. WHAT ARE EMOTIONS? A. Physiological Factors B. Nonverbal Reactions C. Cognitive Interpretations D. Verbal Expression II. INFLUENCES ON EMOTIONAL EXPRESSION A. Personality B. Culture __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Chapter 4 C. Gender D. Social Conventions E. Fear of Self-Disclosure F. Emotional Contagion III. GUIDELINES FOR EXPRESSING EMOTIONS A. Recognize Your Feelings B. Recognize the Difference between Feeling, Talking, and Acting C. Expand Your Emotional Vocabulary D. Share Multiple Feelings __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Chapter 4 E. Consider When and Where to Express Your Feelings F. Accept Responsibility for Your Feelings G. Be Mindful of the Communication Channel IV. MANAGING DIFFICULT EMOTIONS A. Facilitative and Debilitative Emotions B. Sources of Debilitative Emotions C. Irrational Thinking and Debilitative Emotions D. Minimizing Debilitative Emotions __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________