Pima Medical Institute Online Education Last revised 04/14/2014 Quality Management Pima Medical Institute Online Education HCA470 Course Map Quality Management Basics What to Read Topic: Leadership vs. Management Read Chapter 1 Topic: Principles of Total Quality Topic: Understanding Systems Read Chapter 2 What to Do Discussion: Leadership (Due _________) Assignment: Defining Quality (Due _________) Systems Approach What to Read Topic: Mental Models Read Chapter 3 Topic: Healthcare System Characteristics Topic: System Models Read Chapter 4 What to Do Assignment: Mental Models (Due _________) Discussion: Dynamic Complexity (Due _________) Assignment: System Models (Due _________) Achieving Results What to Read Topic: Purpose Read Chapter 5 Topic: Goals Read Chapter 6 Topic: Policies and Regulations Read Chapter 8 What to Do Discussion: Goals (Due _________) Assignment: SMART(Due _________)

Pima Medical Institute Online Education Quality Management Pima Medical Institute Online Education HCA470 Course Map Making Change What to Read Topic: Creative Tension Read Chapter 9 Topic: Implementation of Organizational Change Topic: Performance Measurement Read Chapter 10 Topic: Continuous Improvement No assigned reading What to Do Discussion: Organizational (Due _________) Assignment: Change Process (Due _________) Quiz: Process Tools (Due _________) Teamwork What to Read Topic: Designing Teams Read Chapter 11 Topic: Team Effectiveness Topic: Evaluation of Effort No assigned reading What to Do Assignment: Final Part I (Due _________) Discussion: Teamwork (Due _________) Assignment: Final Part II (Due _________)