Create a New Account for My Oracle Support 2/24/2019 OIC Oracle Independent Consultants Oracle GRC Professionals We Implement GRC Solutions Using Oracle GRC Applications Create a New Account for My Oracle Support Welcome to the OIC Presentation, “Create a New Account for My Oracle Support”. This short presentation targets primarily the Professionals who are OIC Member Contractors and have purchased the OIC Basic Annual Membership Package; however, any new Oracle User can use this presentation to setup their account for “My Oracle Support” for the their own company. xc NOTE: OIC is an Oracle Gold Partner we have access to all tools and resources provided by My Oracle Support EXCEPT the capability to create Service Requests (SRs). You can purchase SR Tickets, but you can’t create SRs for FREE. 2/24/2019 We Implement GRC Solutions Using Oracle GRC Applications We Implement GRC Solutions Using Oracle GRC Applications

Access YouTube Video Presentation 2/24/2019 Story Board User Initiates Setup of Registration Process User Completes Registration for My Oracle Support Administrator Approves Request User Logs Into My Oracle Support Access YouTube Video Presentation New Oracle User Registers for My Oracle Support This short presentation illustrates the tasks (i.e. Steps) a new Oracle User must complete to register for and receive access to My Oracle Support. The Key Actor in this presentation is the Oracle Professional, which includes employees of the end user, employees of Oracle Partners and other Oracle Consulting Firms and Independent Oracle Professional Contractors. Illustrate Registration Process The following screens walk you through the “Registration Process” in which you essentially complete the application for Access to the account for My Oracle Support. The application access to My Oracle Support is routed to the Administrator of the account associated with the CSI Number that is listed in the registration form. Once, the Administrator “Approves” the Request, the user is able to log into My Oracle Support. 2/24/2019 We Implement GRC Solutions Using Oracle GRC Applications We Implement GRC Solutions Using Oracle GRC Applications

Register Screen (Step 1) 2/24/2019 Register Screen (Step 1) Go to http://metalink.oracle.com to Begin Registration Process or Log Into My Oracle Support The User navigates to the Oracle Support Portal at http://metalink.oracle.com . Click hyperlink for Register here. System displays “Create a New Account Screen. 2/24/2019 We Implement GRC Solutions Using Oracle GRC Applications We Implement GRC Solutions Using Oracle GRC Applications

Create a New Account (Step 2) 2/24/2019 Create a New Account (Step 2) Create a New Account There is more than one way to navigate to the “Profile” Page. For Example, you could click on “Create a new Account” field, which is located on the upper left hand corner of this screen. In our example, we simply clicked on the hyperlink for Register Here shown on the previous slide. If this is the first time that you created an account for My Oracle Support, you log in will fail when you click on the “Confirm” Button. The system does not recognize your credentials and will simply open the Profile page. If have a single sign-on username that you currently use for Oracle, simply enter that user name and password and click the Confirm button. If you don’t have an Oracle Account, you will have to create one. 2/24/2019 We Implement GRC Solutions Using Oracle GRC Applications We Implement GRC Solutions Using Oracle GRC Applications

Complete Your Profile (Step 3) 2/24/2019 Complete Your Profile (Step 3) Complete Your Profile and Click Confirm Button. Define Your Profile You must create a Profile in Oracle and define some basic information about you and your company (if applicable). 2/24/2019 We Implement GRC Solutions Using Oracle GRC Applications We Implement GRC Solutions Using Oracle GRC Applications

Registration Confirmation 2/24/2019 Registration Confirmation Click “here” Registration Confirmation The system confirms that you have initiated the Registration Process requesting access to My Oracle Support. 2/24/2019 We Implement GRC Solutions Using Oracle GRC Applications We Implement GRC Solutions Using Oracle GRC Applications

Begin Registration (Step 4) 2/24/2019 Begin Registration (Step 4) System returns to Sign In Screen User Signs Into My Oracle Support Navigate to http://metalink.oracle.com and click on Sign In Button. Click “Sign In” Button 2/24/2019 We Implement GRC Solutions Using Oracle GRC Applications We Implement GRC Solutions Using Oracle GRC Applications

Account Pending 2/24/2019 Account Pending The system requires a few minutes to initiate your Registration Request. You received this message that your “Account setup is still in progress” until this process completes. When it does complete, you are able to access the Sign In screen as shown on the next slide. 2/24/2019 We Implement GRC Solutions Using Oracle GRC Applications We Implement GRC Solutions Using Oracle GRC Applications

Sign In (Step 5) System Displays Sign In Screen 2/24/2019 Sign In (Step 5) System Displays Sign In Screen Sign In The setup process associated with your Registration Request has completed and you can log into My Oracle Support using your username and password that you defined in a previous step during this presentation. Simply enter your Username and Password and then click the “Go” Button. Enter Username and Password and Click “Go” Button 2/24/2019 We Implement GRC Solutions Using Oracle GRC Applications We Implement GRC Solutions Using Oracle GRC Applications

Enter User Registration (Step 6) 2/24/2019 Enter User Registration (Step 6) System Displays User Registration Form Oracle Support Identifier You must enter the correct Oracle Support Identifier, which is also referred to as the Customer Support Identifier (CSI). Enter Oracle Support Identifier: 16417811 and then Click “Next” Button. 2/24/2019 We Implement GRC Solutions Using Oracle GRC Applications We Implement GRC Solutions Using Oracle GRC Applications

2/24/2019 Enter Contact Information (Step 7) System Displays the Contact Information Form. Contact Information The system displays the “Contact Information” page that is included in User Registration. Complete this form and then Click “Next” Button. 2/24/2019 We Implement GRC Solutions Using Oracle GRC Applications We Implement GRC Solutions Using Oracle GRC Applications

Submit Request (Step 8) System Displays the Account Status Screen. 2/24/2019 Submit Request (Step 8) System Displays the Account Status Screen. Submit Request After you enter the information that is required and options, you are ready to Submit the Request. Simply, click on the “Send” button. Click “Send” Button. 2/24/2019 We Implement GRC Solutions Using Oracle GRC Applications We Implement GRC Solutions Using Oracle GRC Applications

Registration Confirmation 2/24/2019 Registration Confirmation System Confirms that your Registration is Complete Registration Confirmation The system displays a confirmation page with the statement “Your registration is complete.” 2/24/2019 We Implement GRC Solutions Using Oracle GRC Applications We Implement GRC Solutions Using Oracle GRC Applications

Admin Approves Application (1 of 3) My Oracle Support Administrator For OIC Logs In and Click on the Pending User. OIC Administrator Clicks the “Approve” Button. 2/24/2019 We Implement GRC Solutions Using Oracle GRC Applications

Admin Approves Application (2 of 3) 2/24/2019 Admin Approves Application (2 of 3) System Displays Approve Request. Click on Name to Approve and Click “Approve” Administrator Approves Registration Request The system sends an alert via email to the Administrator for the application My Oracle Support account that identifies the User and Email Address of the User who initiated the Registration Request Process. The Administrator logs into My Oracle Support and Approves the Registration Request submitted by the User. 2/24/2019 We Implement GRC Solutions Using Oracle GRC Applications We Implement GRC Solutions Using Oracle GRC Applications

Admin Approves Application (3 of 3) 2/24/2019 Admin Approves Application (3 of 3) System Adds User to List of Approved Users System Adds New User The system process the approval request and adds the new user to the list of users who now have access to My Oracle Support for the Company associated with the CSI Number defined in the Registration Request. Click on Sign Out 2/24/2019 We Implement GRC Solutions Using Oracle GRC Applications We Implement GRC Solutions Using Oracle GRC Applications

User Logs Into My Oracle Support (Step 9) 2/24/2019 User Logs Into My Oracle Support (Step 9) Go to https://support.oracle.com/CSP/ui/flash.html and Click Sign In Button New User Logs Into My Oracle Support The system sends an alert via email to the User after the Administrator “Approves” the User’s Registration Request. The User should be able to successfully log into My Oracle Support. 2/24/2019 We Implement GRC Solutions Using Oracle GRC Applications We Implement GRC Solutions Using Oracle GRC Applications

Sign In with Username and Password (Step 10) 2/24/2019 Sign In with Username and Password (Step 10) Sign In with your Username and Password and Click on “Go” Button. Enter Credentials After you click the Sign In Button on the previous slide, the system displays the Sign In screen. Enter your Username and Password and then click the “Go” button. 2/24/2019 We Implement GRC Solutions Using Oracle GRC Applications We Implement GRC Solutions Using Oracle GRC Applications

Access My Oracle Support 2/24/2019 Access My Oracle Support You have Successfully Logged Into the “My Oracle Support” Portal. Access to My Oracle Support You now have access to My Oracle Support, which is an essential resource for all Oracle Professionals. We encourage you to take the time to surf My Oracle Support and discover the wealth of information that is available to you. Leverage “My Oracle Support” to Improve Your Skills and Services. 2/24/2019 We Implement GRC Solutions Using Oracle GRC Applications We Implement GRC Solutions Using Oracle GRC Applications

Conclusion Initiate Registration Process Complete Registration Process 2/24/2019 Conclusion Initiate Registration Process Complete Registration Process Administrator Approves Request User Logs Into My Oracle Support Conclusion This concludes our short presentation “Creating a New Account for My Oracle Support”. Now, you know how to complete and/or understand the following activities: Initiate Registration Process Complete Registration Process Administrator Approves Request User Logs Into My Oracle Support Now you are ready to leverage My Oracle Support to improve your Oracle skill set and increase your earning power. 2/24/2019 We Implement GRC Solutions Using Oracle GRC Applications We Implement GRC Solutions Using Oracle GRC Applications

2/24/2019 OIC Contact Information Roger Drolet, CPA, MBA, CISA, CITP Roger.drolet@theoicllc.com www.theoicllc.com www.youtube.com/theoicllc www.oracleelearning.com/moodle 1-214-783-0751 I encourage you to contact me if you have questions, comments, or suggestions. I also encourage you to visit our website at www.theoicllc.com and our YouTube channel at www.youtube.com/theoicllc. You can also review the current Oracle GRC courses that we offer at www.oracleelearning.com/moodle. Thank you for taking the time to become more familiar with the OIC. 2/24/2019 We Implement GRC Solutions Using Oracle GRC Applications We Implement GRC Solutions Using Oracle GRC Applications