Trends and developments in eGOVwork – a resesearch perspective Professor Victor Bekkers Erasmus University Rotterdam

Content Socio-technological trends E-government from a public management and public policy perspective Policy oriented research issues

Socio-technological trends (1) Technological support Connected infrastructures and networks, open source, ultra wideband,instant messaging programs, wireless networks (web 2.0) Wireless networks, twitter Social manifestation Instant interactive social networking with collective intelligence aming at co-creation Ubiquious and instant access

Socio-technological trends (2) Social manifestation Small, smart and mobile Object specified and location based Technological support Wireless, smart phones, pda’s , netbooks, RFID, location based sensoring Embedded intelligence, RFID, sensoring, geographical information systems

Socio-technological trends (3) Social manifestation Visualization Proactive personalization Technological support Photos, video streaming, geographical information, simulation and virtual reality Data mining and profiling, semantic web (3.0), tagging, affinity profiles, feeds

Socio-technological trends (4) Technological support Linked databases, information architectures, technological and semantic interoperability, cloud computing Social manifestation Distributed connectivity and data exchange/sharing in chains and networks

Understanding e-government Redesigning the relationships between government and external and internal stakeholders through ICT to create added value Three perspectives Instrumental: tool for efficiency and efficacy Political: power resource Institutional: assumptions, practices and values Government is information ICT as the fabric of public administration

Balancing act: rationalities and values Political rationality E-government Professional rationality Legal rationality Economic rationality

Strategic positioning e-gov: beyond services Political-admin. developments Societal develop- ments Policy formulation E-government Policy implementation & service delivery Policy Evaluation Sectoral developments ICT developments Policy monitoring & enforcement

Policy oriented research issues (1) Networking and collaboration New and virtual organizational forms with refer to new ways of coordination and task allocation around the sharing of information and knowledge Scale upgrading and downgrading and the idea of distance Managing infrastructure development Public service innovation and the whole person concept Virtual policy communities Boundary management and shifting jurisdictions

Policy oriented research issues (2) Governance of back office integration Infrastructure development as developing different rules for exchange and sharing Infrastructure development as shared understanding Change management The politics of pictures Democratization of picture and image production Penetration of pictures in political mobilization Simulation and virtual reality in agenda setting and policy development

Policy oriented research issues (3) Managing the society/government interface Web 2.0 networks and changing mobilization patterns: the importance of micro-mobilization Instantaneous interaction and communication Crossovers between micro and meso media and between new and classical media Strategic surprises in agenda setting

Policy oriented research issues (4) Political participation, coproduction and policy making Potential of participation and co-creation Citizen’s attititude and capabilities Institutional barriers The ambivalence of transparency More information, but also more insight Managing information overload Selection and brokerage Reliability

Policy oriented research issues (5) Identity, security and privacy Penetration, dependence and vulnerability Manipulation Digital spurs, data mining and profiling