Chapter 5 Management Functions

What is Management? Management is the process used to accomplish _________________ through _______, _________, _________ and __________. Managers are the ones who lead other people to accomplish the organisational goals. organisational goals planning organising leading controlling

Importance of Management A guide to accomplish organisational goals Managers decide the _______ of the organisation and how to use its _________ to accomplish goals. e.g. make plans for business expansion, decide where and when to open new branches… direction resources

Importance of Management Ensure efficiency and effectiveness Efficiency is ‘doing the thing right’. An organisation is efficient when it can get the ______ output from the _______ amount of input. Effectiveness is ‘doing the right thing’. An organisation is effective when it can ___________ its goals. most least accomplish

Importance of Management Ensure efficiency and effectiveness In a well-managed organisation, production activities can be completed _________ and _________. managers make careful _______ about how to increase _______ and save _________. they also anticipate _________ that may occur in production. they also study various ways to do a _______ and find out the best one. effectively efficiently analysis output resources problems task

Importance of Management Ensure efficiency and effectiveness In a poorly-managed organisation, there are often many problems such as ______ goals, _________ policies, employees with _____ morale etc. These problems prevent the company from operating efficiently and accomplishing its goals. Management is very important in ensuring a business’s ______________. unclear confusing low competitiveness

First-line management Levels of Management Top management CEO Regional Manager N.T. Regional Manager H.K. & Kln Middle management First-line management Shop Managers Shop Managers Shop Managers Shop Managers

Four Management Functions Planning Organising Leading Controlling