City of Mississauga Stormwater Charge Project: Communicating and Consulting with our Residents and Businesses Jeremy Blair, P.Eng. Manager, Environmental Services February 24, 2019
Introduction Effective stakeholder consultation and communication is a critical component of project management Traditional tools may not be sufficient for project success (e.g. newspaper ads, drop-in style public info centres, etc.) Modern tools for consultation and communication are available February 24, 2019
Stormwater project deliverable A new line on the bill STORMWATER CHARGE: 0.7 UNITS x $0.27397 x 30 DAYS $5.75 | STORMWATER CHARGE: 0.7 UNITS x $0.27322 x 48 DAYS $9.18 | TOTAL STORMWATER CHARGES: | $14.93 February 24, 2019
Engaging with our stakeholders to: The challenge? inform them of the change educate on what it is how it will affect them seek comments and feedback provide more info answer questions Engaging with our stakeholders to: February 24, 2019
Inform: Spread the word Digital and social media tools Inform: Spread the word February 24, 2019
Educate: Tell the story Web and video February 24, 2019
How will it affect me? Self-serve, on-line access to data February 24, 2019
Seeking comments and feedback Public workshops February 24, 2019
Seek input: Encouraging participation On-line Registration Tool February 24, 2019
Provide more info, answer questions Provide more info, answer questions Twitter Q+A, Pop-up info booths February 24, 2019
Closing thoughts Effective stakeholder consultation and communication is critical to project success Modern tools are available – online, digital and social media Public expectations are increasing – as more people use these tools in their everyday lives February 24, 2019
Questions? February 24, 2019
Thank you! February 24, 2019