Housing FIP (Tenancy Sustainment Officer)

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Presentation transcript:

Housing FIP (Tenancy Sustainment Officer) Working with Kent County Council www.amicushorizon.org.uk

Background Involved in phase one of troubled families programme - 2012 Payments by results Swale - second largest district for families identified in Kent Inconsistent data Tenancy Sustainment Officer pilot 2014 www.amicushorizon.org.uk

Housing FIP Phase two – 2015 extended for 5 years KCC approached regarding more integrated approach with housing Recruited additional TSO to support role Caseload 10-15 Intensive housing management Whole family support www.amicushorizon.org.uk

Criteria Child under age of 18 – plus any two of: Crime and anti-social behaviour Education Children who need help Out of work Families affected by domestic abuse Parents/ children with a range of health problems www.amicushorizon.org.uk

How do we help? Income collected- links into money matters team Children back into education Parents back into work Parenting skills Whole family approach in dealing with a range of tenancy issues www.amicushorizon.org.uk

outcomes Payment By Results (PBR) Income collected ASB reduction Preparing to get back into work / training Counselling Back into education Making best use of our stock www.amicushorizon.org.uk

Case study This referral came through our income team due to rent arrears, property condition. Our initial assessment showed Rent arrears - threat of eviction Domestic abuse - perpetuated by former partner Mental Health issues Overcrowding Childs low school attendance www.amicushorizon.org.uk

Challenges KCC ‘Thrive / SKWO’ system Bureaucracy – balancing support v paperwork Evidencing outcomes Other agencies – referral times www.amicushorizon.org.uk

www.amicushorizon.org.uk

Questions www.amicushorizon.org.uk