In Home Aid Services # of elder & disabled clients served

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Presentation transcript:

In Home Aid Services # of elder & disabled clients served Quantity Quality How much did we do? How well did we do it? # of elder & disabled clients served Turnover rate of caregivers Effect Effort Is anyone better off? Examples of measures for mental health services. # who remain in their own homes % who remain in their own homes

Home Care Services # of persons served # visits # visits per week How much did we do? How well did we do it? # visits per week Ave length of visit % service users who say the service is reliable, flexible, respectful, friendly (SPRU)) # of persons served # visits Is anyone better off? # entry into hospital, residential or nursing care # carers report the service helped the service user remain at home Rate entry into hospital, residential or nursing care % carers report the service helped the service user remain at home Examples of measures for a typical drug and alcohol treatment program.