French Presidency of the EU 2008 IPSG 24 – 24 November 2008 Report on CAF

CAF Centre at the 5QC

Day Room 1 Room 2/3 Room 4-8 Stands/CAF centre Mo 20/10 am 11.45-12.45 CAF clinic for experienced users 59/65 EFQM Presentation of approaches and tools 65/96 CAF in France Approach + cases 45/42 Mo 20/10 pm 14.15-15.55 CAF for starters EN TQM-Model-Process-Results 58/58 Networking on CAF on national, regional en local level 37/52 -- Mo 17.25-18.15 Stands/CAF centre Tu 21/10 am 11.00-12.40 CAF and the new role of the citizen 44/71 External Feedback Methodology and 1 pilot project 32/55 Tu 21/10 pm 14.15-15.15 Effective improvement as a result of CAF self-assessment 139/119 E-tool/e-community 44/69 CAF & Education Model + case 56/69 15.45-17.25 CAF in relation to ISO & BSC 129/83 CAF for starters FR 21/41 Tu 17.25-18.15 We 22/10 am 09.00-10.00 CAF Movie Subtitles EN 49/95 CAF Movie Subtitles FR 45/47 Total : 823/956 EIPA CAF Resource Centre

CAF : Procedure on External Feedback

PEF expert group Rome, 21 November 2008 Finalisation of the 3 questionnaires, scoring guide and guide for defining appropriate level Conclusions from the survey among the MS about the roles of the different actors EFQM – CAF network Documents to be written for PEF Profile of EFAC Headlines of the training for EFA’Cs Code of Conduct EIPA CAF Resource Centre

The European and national action plans on CAF

Situation on 14th of October 2008 : 1632 registered users in 35 countries and the European institutions Italy 308 Romania 33 Turkey 5 Denmark 231 Finland 28 Latvia 5 Belgium 222 Greece 27 Bulgaria 5 Hungary 118 Estonia 18 Sweden 5 Portugal 100 Slovakia 18 Ireland 5 Germany 86 Bosnia-Herzegovina 17 UK 5 Dominican Republic 62 France 14 EU Institutions and EC 4 Czech Republic 58 Switzerland 14 China 2 Poland 54 Cyprus 13 Netherlands 2 Austria 52 Spain 12 Croatia 2 Slovenia 50 Luxembourg 12 FYR of Macedonia 1 Norway 33 Lithuania 10 Namibia 1 EIPA CAF Resource Centre

1632 CAF Users 0-10; 10-20; 20-50; 50-100; > 100 EIPA CAF Resource Centre

The 4th CAF Users Event Bucharest 15 and 16 October 2009 EIPA CAF Resource Centre Bucharest 15 and 16 October 2009

The CAF Resource Centre (RC) Trainings in 2009

Training activities of the CAF RC in 2009 CAF Training Event - The CAF in Action Maastricht (NL), 26-27 March 2009 Barcelona (ES), 1-2 October 2009 Quality development in the field of justice Luxembourg (LU) 29-30/1/09, Oslo (NO) May 2009 , Milan (IT) September 2009 CAF and Process Management (ISO, Lean, BPR,…) Warsaw (PL), 22-24 April 2009 The CAF and the Balanced Scorecard Maastricht (NL), 17-19 June 2009 Measuring Customer Satisfaction – The customer in the focus/context of TQM/CAF Maastricht (NL), 19-20 November 2009 CAF and Leadership Maastricht (NL), 16-18 December 2009 EIPA CAF Resource Centre

The CAF RC Team EIPA CAF Resource Centre

Contact Patrick Staes – Nick Thijs – Ann Stoffels – Lena Heidler European Institute of Public Administration (EIPA) Public Management and Comparative Public Administration Unit CAF Resource Centre O.L. Vrouweplein 22 NL - 6201 BE Maastricht Tel.: +31 43 3296 253 E-mail: caf@eipa.eu www.eipa.eu/CAF EIPA CAF Resource Centre