Community Advisory Committee Meeting Operations Update Community Advisory Committee Meeting December 12, 2017

Performance Report Card Performance Indicator Standard Nov 2017 FY18 YTD On Time Performance > 91% 91.3% 90.6% Late 4 < 0.10% 0.09% 0.10% Average Hold Time < 120 sec 76 81 Calls On Hold Over 5 Min < 5% 3.5% 4.1% *Preventable Collisions Per 100,000 Miles < 0.50 0.51 0.63 *Nov 2017 data is not final

Highlights November highlights: Updated Access Policy and Procedures Standing Time Order Database Implementation Jan 2018 Participated in Paratransit Rider’s Coalition Meeting Held three of six Fall community meetings Assisted Southern Region contractor to implement new safety campaign Participated in Metro’s emergency exercise Attended Santa Clarita’s Accessibility Advisory Committee