Pager Device and Capability Changes

Identified Paging Issues Pager Device Pagers are refurbished and not dependable Displays go blackHolsters are loose Battery cover difficult to put on, and sometimes falls off Messages garbledBattery life is a problem Functionality Page is not receivedPerson paged does not respond No way to verify if page was sent, recd or read Cant communicate with other devices Staff have to carry multiple pagers No acceptable way to forward pagers for coverage. Network Network OutagesHardware OutagesPages not recd at home Message delivery delays or not received

Requested Functionality Ability to page via web, telephone and voice recognition and auto attendant. Ability to communicate with other wireless handheld devices Web based pager forwarding - feature easy to use and fully functional. Forwards from one to one, many to one, and pages or messages more than one device at a time. Centralized updated contact databaseCreate solution for having to carry multiple pagers

Identified Solutions Amcom Product Suite Centralized contact database w/ web access Web based pager forwarding Ability to communication with Ascom hand held devices Reporting capabilities Voice Response and Speech automated attendant USA Mobility - Newly manufactured 2 way paging device Private 2-way messaging network for on campus messaging Onsite paging terminal for xxxx messaging

Turning Solutions into Project Deliverables ProjectSystem being implemented Timeframe and current status 1GL3000 Paging Terminal Installation Implementation October 5, complete 2Hosted I-LAND Private Messaging Network Implementation November 2010 – on schedule 4 Implement Amcom Product Suite – Phase 1 Implementation October 4, 2010 – complete 4.aOperator Move to Mt. ZionImplementation October 4, complete 4.bConverting Pager Box users to Smart Web Implementation March 1, in progress 5 Implement Amcom Interface to Ascom hand held devices Implementation December 30, 2010 – targeted not confirmed 7 Establish Support Model for Telecom Systems (data / voice) Implementation December 30, 2010 – in progress

Where we are Today The base Amcom system is installed and working with the USAM paging terminal processing and delivering pages. Web based functionality The 2-way private messaging network is installed and is being tested. Network – on campus messaging The new St902 pager is being deployed to the first group – all pager carriers in the resident programs (900 pagers) 75% deployed – 25% scheduled to be delivered this month. Newly manufactured Paging Device

Where were going Communication with the Ascom hand held phone. Read and receive receipts will be available for paged messages. Call recording for Security purposes - Hospital Operators Paging Interfacing with other wireless devices Faster message delivery and more dependable network Network – on campus messaging The new St902 pager is being deployed to resident programs (900 pagers) 75% deployed – 25% scheduled to be delivered this month. Newly manufactured Paging Device

To be continued…..