FRONT DESK STAFF TRAINING PRESENTATION

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Presentation transcript:

FRONT DESK STAFF TRAINING PRESENTATION Bell Orchid Hotel 3000 International Drive Orlando, FL 32819 (407) 555-4511 Fax (407) 555-4444 website: www.bellorchidhotel.com Front Desk Training, Operations Department 2/24/20192/24/2019

TABLE OF CONTENTS: The Reservation Experience Routine Front Desk Duties Room Assignment Responsibilities Client Rooming Cycle Additional Front Desk Service Meeting and Convention Services Front Desk Training, Operations Department 2/24/20192/24/2019

THE RESERVATION EXPERIENCE SHOULD BE: Speedy Friendly Accurate Efficient The emphasis throughout should be Guest Satisfaction Front Desk Training, Operations Department 2/24/20192/24/2019

ROUTINE FRONT DESK DUTIES: Check-in/check-out Valet service and car parking Payment credit cards, cash, check, bill to company Airport transportation Information on local attractions Restaurant reservations Guest messages and mail Newspaper/magazine delivery Knowledge of Hotel amenities and services