The role of the receptionist

Slides:



Advertisements
Similar presentations
What makes a good reception area?
Advertisements

Skills for Life Support for World Class Skills.
Warm Up Why do you think so many retail salespeople greet customers as soon as they walk through the door, rather than waiting until the customers have.
Patient Satisfaction Sharon Conner MSN, RN, CMSRN Integris Health NLO.
13 Telephone Techniques.
Human Relations and Communications
Health Unit Clerk Training Presented by Kelli Albrecht Collin College.
Lesson 2 Choosing Community Health Services You need to understand the options in health care services available in your community. Being health-literate.
Infection Prevention Fireworks, Non-Clinical IP Issues for CAHs Randy Benson Executive Director RHQN.
Human Relations and Communications
Infection Prevention and Control Competencies for Healthcare Personnel Ruth Carrico PhD RN FSHEA CIC Associate Professor Division of Infectious Diseases.
Health Unit Coordinator Training. Health Unit Coordinator Training 128 hour classroom 80 hour clinical internship – – Learn the skills needed to become.
Common Sense Customer Service All the people we come into contact with during the day are our customers. Customers include students, parents, visitors,
Introduction to Veterinary Medicine
Administrative Medical Assisting 5th Edition Marilyn T. Fordney Linda L. French Joan Johnson Follis Presentation written by Alice Sweeney PowerPoint ®
Chapter 15 OFFICE MANAGEMENT.
Long term care and the nursing assistant’s role. Settings where the CNA may work Acute care Hospitals and _____________________ centers Pts are admitted.
Topic 9 Minimizing infection through improved infection control.
Dental Office Management
PATIENT SATISFACTION AND WHY IT MATTERS. Why It Matters  CMS (Centers for Medicare & Medicaid Services), hospitals and insurance providers are using.
Simple dressings HLTAIN301B: Assist nursing team in an acute care environment.
Chapter 3: Infection Control Outline Disease Transmission and Occupational Exposure Infection Control Agencies and Regulations Infection Control Techniques.
Training structure EFFO Ebola Safety and good quality work
Bloodborne Pathogens Training: Preventing Disease Transmission
The Patient-Doctor Relationship Sonia Sehgal, M.D. Course Director CFI Associate Clinical Professor Department of Internal Medicine UC Irvine Program in.
NURS 104 FUNDAMENTALS AND PERSPECTIVES OF NURSING COURSE OVERVIEW.
Orientation to Business Administration Jeff Steele, LDO, ABOC, CPOT.
Creating the Facility Environment
©2013 Delmar, Cengage Learning. All Rights Reserved. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in.
Career Orientation—2 nd Edition Unit 5: Succeeding On the Job.
The Official Guide to Hairdressing and Barbering Level 2 NVQ, , © Cengage Learning 2013 Salon reception duties Chapter 4 Reception.
Career Orientation—2 nd Edition Unit 5: Succeeding On the Job.

Chapter 32 page 1094 The Front Desk “operations center” employ professional receptionists ~handle the job of scheduling appointments ~greeting clients.
Copyright © 2008 Delmar Learning. All rights reserved. Unit 22 Admission, Transfer, and Discharge.
MODULE FOUR. AIM To understand the causes and spread of infection and be able to apply the principles of infection prevention and control.
TRANSITION SERIES Topics for the Advanced EMT CHAPTER Workforce Safety and Wellness 2 2.
OFFICE ADMINISTRATION INTERACTIVE POWERPOINT Name: Michelle Edwards ID: CA2671 Topic: Reception and Hospitality.
Dr.Roba AL-agha. Definition : The act of sending someone to another person or place for treatment, help, advice, etc. A referral is usually necessary.
Lim Sei cK. Interpersonal Skills In this section, we will discuss the skills you need to relate with others. “No man is an island.” This is very.
G.R.E.A.T. TM Consistent, Connected, System-wide Communication 1.
Unit 8 Professional Practice Portfolio 1
Welcome! We’re glad you’re here
STANDARD PRECAUTIONS (Presented by : Dr GM Thamil, Ms Jisha MV, Mr P Vairamuthu, Mr Sathish Rangarajan, Dr Shiney George Thomas, Dr Tricia Jujula,
Clothing and Personal Appearance
1 Medical Assisting: The Profession Lesson 2:
Chapter 5 The Receptionist.
The Office Procedures and Technology
Dental Patient Satisfaction Survey
The First Contact: Telephone
Provide reception services
WELCOME To North Ridge Middle School
Professional nursing practice
Safety in the Workplace
Consistent, Connected, System-wide Communication
Implement Food Safety Program and Procedures
HS1 Fall Created by Ashley Berryhill Adapted by Dana Cashion
Unit 4: Infection Control and Safety Precautions
Unit 4: Infection Control and Safety Precautions
Health Care Settings and the Health Care Team
Clothing and Personal Appearance
60 Externship and Career Opportunities Lesson 1:
1 Medical Assisting: The Profession Lesson 2:
Volunteer Role Description for:
Home visiting evaluation
Clothing and Personal Appearance
Creating the Facility Environment
Interpersonal Relationships at Work
Unit 1 Fundamentals of IT
Hotel Arrivals And Departures
Presentation transcript:

The role of the receptionist MAA Office Management Lesson 2 Topic 2 The role of the receptionist

Professional Image Importance of a Good Attitude Attitude is communicated and transmitted Treat patients as uniquely important individuals Demonstrate empathy, interest, and concern

Professional Image The Medical Assistant as Role Model Good health and good grooming present a positive image Pay particular attention to personal hygiene Observe the office’s dress code

Professional Image Courtesy and Diplomacy in the Medical Office Courtesy and diplomacy are fundamental to successful human relations Courtesy is sensitivity to needs and feelings of others Diplomacy is handling people with tact and genuine concern

Professional Image First Impressions You only have one chance to make a first impression A positive perception contributes to a positive doctor–patient relationship A negative perception can mean failure to comply or loss of business

Reception The Role of a Receptionist Greet patients, be alert staff of their presence, manage telephone calls Receptionists may or may not be medically trained If so, you may be the primary receptionist If not, you may have to cover during breaks

Reception Duties and Responsibilities of Receptionists Prepare the office before it opens Retrieve messages from the answering service, voice mail, e-mail, and fax Prepare charts for scheduled patients Welcome patients and visitors: Make arriving a pleasure Register and orient new patients to make them comfortable Manage waiting time: Let them know what to expect

Reception Ergonomic Concerns for Receptionists Take steps to minimize back and musculoskeletal injuries Lift properly Have deliveries placed conveniently Carry small loads Manage storage Use appropriate telephone equipment

Reception Infection Control Issues Maintain an aseptic office to protect patients and staff Wash your hands after all direct patient contact Control patients’ body fluids Dispose of biohazardous waste promptly and properly Isolate patients with communicable diseases or impaired immune function

Good Handwashing Skills Are Essential to Prevent Disease Transmission

Reception The End of the Patient Visit Follow through with discharge information as instructed Manage fee and copay collection and forward appointments Make the patient feel well regarded and well cared for