Laura Stansell, Associate Director, The University of Tennessee Creating a Tour Guide Model: Cohesion, Recognition, Training, & Development Laura Stansell, Associate Director, The University of Tennessee Session T1.3 | February 13, 2018

Topics Covered Structure Recruitment Interviewing & Hiring Socials Community Involvement Annual Trainings Staff Meetings Leadership Positions Questions?

Structure 48 Members Sophomores & Above Applications & Interview Process Leadership Team 3-10 Hour Weekly Commitment Work Study/Non Work Study Paid Positions

Socials & Community Involvement Events Chair Monthly Socials Semester Events Cabin Weekend Ambassador of the Month End of the Year Banquet Social Chair Intramurals Weekly Dinners Lunch Buddies Intentional meetings POGO & Tour Comments

End of the Year Banquet Senior Send-Offs Slideshow Videos of Semester Events Recruitment Videos Tour Comment Highlight Reel Senior Roasts Senior Speeches Superlatives Awards & Recognition

Recruitment Start the process in early January Preview Night Posters Mailbox Stuffers Open House Interest Tables Organizational meetings On-Campus Newspaper/Radio/Television Four weeks of recruitment Deadline early February

Interviewing & Hiring Round One Round Two Round Three Small (3-4 Students) 20 Minutes 3-4 ‘Get to Know You’ ?s Round Two Large (6-8 Students) 1 Hour Scenario Based Interview Round Three Individual 30 Minutes 5 Minute ‘Mock Tour’ Presentation Formal Questions Determine our needs Advisors & Leadership Decide Tapping Days Reveal Night New Member Dinner

Annual Trainings 5 Intense Days in may 8-6pm, with Mandatory Events each Night Divide into Teams for Competitions College & Departmental presentations Admissions Sessions Tour Guide Workshops Tour Practices Mock Tours, Popcorn Tours, Shadow Tours

Staff Meetings & Refreshers Weekly Staff Meetings Tour Schedule review Admissions & University Updates ‘Pogo’ Box ‘Tour Notes’ Box Socials/Community Service Projects Refresher Nights Beginning of each semester 4 hours with updates and training Yearly Ambassador Test (BSAT)

Leadership Opportunities 6 Executive Team Roles President Communications Chair Recruitment Chair Social Chair Events Chair Training & Evaluation Chair Members nominate and vote Weekly Meetings Mandatory Office Hours

Additional Opportunities Student Development Institute through CIVSA Web Chats & Modules through CIVSA Area ‘school visits’ Advisory Groups Junior Admissions Counselors

CIVSA Collegiate Information & Visitor Services Association 1,000+ members with over 500 institutions internationally Annual Conference Student Development Institute Quarterly Newsletters, Monthly Regional Updates, Monthly Webinars, Book Clubs, Shared Resources, Listserv access, and SO MUCH MORE!

Questions? Laura Stansell Associate Director of Admissions (865) 974-0410 stansell@utk.edu