Module 6 Information Sharing and Communication NPPO Operations Module 6 Information Sharing and Communication

Module 6 What will I learn? The systems and resources required to support internal and external NPPO communications and the security of this information Internal communication External communication Security of information

Information sharing and communication NPPOs collect and process large amounts of information and therefore need to invest in information and communication technology (ICT) systems that have the capacity to expand, are compatible with those of their stakeholders and are interoperable and secure.

Information sharing and communication NPPOs may use a range of internal ICTs to support their core technical functions Mobile phones Voice over internet technologies (e.g. Skype) Video conferencing Document scanning

Information sharing and communication NPPO regional officers should have easy access to: Radio (for remote communications) Computers and internet services Landlines, mobile or radio-based telephone facilities Reliable means for capturing, storing and retrieving information

Information sharing and communication Field officers and officers stationed at points of entry should have easy access to: Robust internet / intranet services: To access central phytosanitary information systems To register pest interceptions To log cases of non-compliance

Information sharing and communication Field officers and officers stationed at points of entry should have easy access to: A national data repository for: Pest information Surveillance data PRA information Audit results and verifications performed on third-party service providers

Information sharing and communication External communications Web-based portals (for communication with external stakeholders) Websites and public access databases Computer hardware, such as servers Symposiums / seminars, outreach material (e.g. booklets, fact sheets, leaflets, newsletters)

Information sharing and communication Security of information Ensure that all confidential data is protected. Permit NPPO officers to have appropriate access to restricted information. Design facilities to house computers and related networking equipment to prevent theft and damage from moisture, sunlight and dust.

Information sharing and communication Security of information Provide selective access (requiring user names and passwords) for external users to phytosanitary portals of the NPPO to ensure that activity can be logged. Ensure security and confidentiality of incoming and outgoing data on email.

Exercise 6.1 Does your NPPO have an information and communication technology system in place? Identify possible weaknesses that your NPPO may have in this area. What improvements, if any, would you recommend?