So you’ve been inspected…. communicators driving improvement

Slides:



Advertisements
Similar presentations
1 The role of CQC – changes to regulation. 2 Our purpose and role Our purpose We make sure health and social care services provide people with safe, effective,
Advertisements

About CQC Sarah Seaholme Ram Sooriah 1 1.
Managing Education Quality & Commissioning in a Local Education & Training Board System Peter Rolland Head of Education Commissioning & Contracting
1 The future of adult social care regulation Tracey Cockburn Inspection Manager: Adult Social Care Hampshire (South Coast) Phoenix Project 23 April 2015.
Regulating the dental sector Tracy Norton Compliance Manager (Central Region) 4 October 2012.
Effectiveness Day : Multi-professional vision and action planning Friday 29 th November 2013 Where People Matter Most.
1 CQC – the next phase Alan Rosenbach Special Policy Lead.
Registering the care sector – next steps Dr Linda Hutchinson Director, Care Quality Commission National Care Association Conference, 21 October 2010.
The state of health care and adult social care 2014/15 David Behan Chief Executive Care Quality Commission #StateofCare.
1 The future of adult social care regulation Nicky Nendick Head of Inspection: Adult Social Care (South West)
How to avoid a warning notice 4 December 2012 Jennifer Pattinson Compliance Manager.
HEALTH AND CARE STANDARDS APRIL Background Ministerial commitment 2013 – Safe Care Compassionate Care Review “Doing Well Doing Better” Standards.
1 CQC review of data security standards in the NHS Rosie Wood, Strategy Lead Information Governance Alliance Conference 16 March 2016.
Equity and Excellence: Liberating the NHS What’s it all mean??!
March 2012 Social Care Reform Integration – where we are now and where are we going David Behan – Director General Social Care, Local Government and Care.
Sustainability and transformation plans: state of play and next steps for VCSE Matt Lloyd Head of Operations National
Annual General Meeting 22 nd September Overview of reports published responses to support findings 1000 comments and reviews of.
INTEGRATION BASIC FACTS Jaqui Reid, Programme Director Third Sector Health & Social Care Support Team “Our vision is for a Scotland where people who.
CQC’s approach to inspection and regulation of General Practitioners
CQC matters: Regulating the safe and effective use of medicines
The current state of adult social care – how resilient is it?
Care Quality Commission
Appraisal briefing for Managers to use with their teams
Raising standards, putting people first
Health Education England
The future of adult social care regulation
Quality regulation in the future
Croydon Registered Managers
CQC Inspections: seeking assurance of good practice
BUMP IT UP STRATEGY in NSW Public Schools
Incident handling and transparency Duty of candour
An update from CQC Debbie Ivanova DCI South and London Regions 1 1.
Worcestershire Joint Services Review
The People’s Parliament in Sandwell:
INTEGRATION BASIC FACTS Third Sector Health & Social Care Support Team
Personal Wheelchair Budget Programme
Primary care at scale Why? What? How?
Regulating new care models
Lella Andrews, Inspection Manager Suffolk Care Conference
Working together to deliver quality, person centred care
Pleased to be sharing the next step in the implementation of the 2020 Workforce Vision with you today The Implementation Plan has been developed.
Adult Social Care – Next Phase
Integrated Care European Partnership for Supervisory Organisations
An update from CQC and Quality Matters
Research for all Sharing good practice in research management
What do we do with what you tell us?
Technology Enabled Care and Support in Devon
Developing CQC’s public engagement strategy
Quality care and CQC Andrea Sutcliffe, Chief Inspector Adult Social Care LCAS Spring Seminar 11 May
CQC: The new approach to inspection
Public engagement strategy
INTEGRATION BASIC FACTS IntegrationSupport Team
Are you really listening?
Leadership Behaviours Model
Summary 4th Oct.
Diagnostic accreditation and the quality agenda – CQC’s perspective
State of Care and Quality Improvement: a national perspective
Our operational plan 2018/19.
Worcestershire Joint Services Review
Our next phase of regulation: A more targeted, responsive and collaborative approach 1 1.
Regulating digital health and care
16 September 2010 Strategy Mark Dickinson, Director Planning and Performance Mark Dickinson, Director Planning and Performance.
CQC’s new approach to inspecting and regulating GP and OOH providers
Safe, high quality care for all – the importance of accreditation
Maintaining quality in regulated services
NICE resources for STPs: MECC
Public Health Scotland Target Operating Model 1.0
Our next phase of regulation: a more targeted, responsive and collaborative approach 21 September 2017 Amanda Partington-Todd Inspection Manager.
Debbie Westhead, Interim Chief Inspector Adult Social Care
Workbook for Progressing Strategic Priorities at Local Level
Presentation transcript:

So you’ve been inspected…. communicators driving improvement Chris Day Director of Engagement 9 February 2017 1

Our role The Care Quality Commission is the independent regulator of health and adult social care in England We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve Strategy Slides - 24 May 2016 - MASTER

Commissioners Providers Professionals Regulators People and voice Five influences on quality Commissioners Providers Professionals Regulators People and voice 3

Comms driven change – what we have seen 80% of successful change in NHS providers has been communications led Key ingredient – build local support to engage staff and service users Build a clear narrative based on evidence – we can help…. Be at the centre of things, but demonstrate your value to the board – so they will put you at the centre You can make the case for change; lack of or poor comms and engagement can lose the case Everyone has examples of proposed changes in the NHS that are good for patients and for the NHS, but which have failed in the face of public/political opposition. Spin won’t work (nor will ‘alternative facts’ - though beware of those who oppose change with alternative facts) Role of communications: build local support – engage, explain, reassure Build a clear narrative based on evidence: what’s the quality of local services like? Where isn’t it good enough? CQC have supplied ratings maps to your STP – and there’s plenty more useful data in your plans In ideal word you may have had more time to build local support, but it’s never too late: engage local people and local groups; make use of experts, local and national You are probably part of a small team – maybe a team of one. Don’t be afraid to ask for advice You need to be at the centre of things but you’ll need to demonstrate your value to the board for the board to put you at the centre 4

What we have seen work Engage your workforce How do staff feel about the inspection? How will they receive the rating? there will always be ‘good’ and ‘not so good’ in any area praise the success and use it as a platform for the areas where you want to encourage change help people to be curious The quicker you move to action, the faster the change

What we have seen work Advising your board Don’t cover up the uncomfortable bits – address them Act - where there are requirement notices CQC will ask for a detailed report showing planned action If there is good and bad in the report, talk to us about how you take both conversations forward Talk to us about your improvement story – we are always interested in showing how services have responded positively and we can work with you to celebrate stories of improvement

What we have seen work External Relationships Engage the public in your rating – not just one measure, use the table Think about how you discuss the findings with people who use services and stakeholders – if you need to make improvements, they should be part of the process Encourage your senior managers and clinicians to be the voice of change – to own the change and deliver the message Talk to us!... it’s allowed… we can support the change you want to make

Our next phase of regulation- what's changing We plan to update our approach and assessment framework to reflect the changing provider landscape Two consultations on these changes: Winter 2016/17 and Spring 2017 more integrated approach that enables us to be flexible and responsive to changes in care provision more targeted approach that focuses on areas of greatest concern, and where there have been improvements in quality greater emphasis on leadership, including at the level of overall accountability for quality of care closer working and alignment with NHS Improvement and other partners so that providers experience less duplication Our strategy for 2016 to 2021, published in May 2016, set out an ambitious vision for a more targeted, responsive and collaborative approach to regulation. We have four strategic priorities, which are to: Encourage improvement, innovation and sustainability in care Deliver an intelligence-driven approach to regulation Promote a single shared view of quality Improve our efficiency and effectiveness. The accompanying ‘sector by sector’ publication described how we would regulate and encourage improvement in each sector. In this consultation, we set out further detail about how we propose to update our approach and our assessment framework to reflect the changing provider landscape. We want to hear your views on these proposals, which are aimed at achieving more integrated approach that enables us to be flexible and responsive to changes in care provision more targeted approach that focuses on areas of greatest concern, such as safety, and where there have been improvements in quality. greater emphasis on leadership, including at the level of overall accountability for quality of care closer working and alignment with NHS Improvement and other partners so that providers experience less duplication  This consultation seeks your views on specific proposals for: how we will regulate new and complex types of providers  changes to our assessment framework, including an updated well-led key question, which has been developed jointly with NHS Improvement how we will regulate NHS trusts from April 2017 how we will aggregate ratings for complex providers, including NHS trusts.   A further consultation in March 2017 will focus on how we will regulate adult social care and primary medical services, and will include further detail on the changes we want to make to how we register providers. When we publish our final assessment frameworks we will make them available as online information, as well as documents. This will mean you can find the information you need by searching or navigating our website on whichever devices you use, as well as printing or saving the information to share with colleagues. The information will be in sections of the website for each type of service we regulate. We will clearly show which information is generic to all services. We are grateful for your feedback on this consultation, which closes on 10 February 2017. 8

Use the information we have to help make your case for change Closing thoughts See CQC as a partner Use the information we have to help make your case for change Engage early 9

Director of Engagement Thank you www.cqc.org.uk @CareQualityComm enquiries@cqc.org.uk Chris Day Director of Engagement Strategy Slides - 24 May 2016 - MASTER