Denver Health External Referrals Update 5/03/2016 Mile High Health Alliance Specialty Care Access Group

History of External Referrals Epic Impacts External Referral Metrics Agenda History of External Referrals Epic Impacts External Referral Metrics Specialty Access

External Referral at Denver Health First time since Lincoln Planning session - September 2014 Started external referrals – January 2015 Approved the non-privileged provider ordering policy for Lab and Radiology Created a HIPAA compliant web-based referral form Created a new patient welcome packet Standardized process for referral guidelines, appointing and authorization Implemented Standard Practice for follow up with referring provider

Epic Launch – April 9, 2016 EpicCare Link Referring Providers web portal offered by Denver Health The community can use the portal to make easy, paperless referrals and order imaging studies From a web browser, users can view and print information from their patients’ electronic medical records

EpicCare Link Continued Complimentary service Web-based portal Real-time access HIPPA compliant, secure Active and/or Passive notifications

EpicCare Link Continued How do I get access to DH EpicCare Link?

EpicCare Link Continued Submit referrals Review charts for patients you have referred Submit radiology orders and view images View your patient IP or OP

Volume of referrals

Specialty Access Program Program to address access into all Medicine Specialty, Surgical Specialty, Ortho Utilization of APPs in Specialty Clinics eConsults to Optimize Appointments Streamlined financial vetting process Team-based care Better communication between teams Resident-run clinics

Specialty Access Program Continuous improvement Formal projects to be completed by September 2016 Participating in the TCPi Grant Continual monitoring of progress Slow start – but gaining steam