E-Reader Bundle Training December 5 th, 2012

Jacque E. Peterson – Getting started Daniel Cornwall – Moderator Renee Sands (Barnes & Noble) Jonas Lamb – Circulating eReaders, policies etc. Sue Sherif & Patience Frederiksen - Accessibility

Unboxing your e-readers E-reader device USB Cord Power Adapter Cover Gift Cards (Amazon.com, Barnes & Noble, iTunes)

Kindle – 6 E Ink

Quick Start Guides

Nook Quick Start Guide

Getting to Know your Kindle

Welcome to iPad

Basic Info each staff member should know and be able to share before checking out e-readers How to turn on and off each device How to charge each device and charging time How to access what books are on each device How to turn pages How to change the print size Temperature limitations

How do I register my Nook? See complete directions sent via

How do I register my Kindle?

How do I register my iPad 2?

KINDLE – AMAZON KINDLE STORE NOOK – BARNES & NOBLE NOOK BOOK STORE IPAD – APPLE ITUNES – IBOOKS* Where do I purchase books for my e-readers?

Nook Book Store

Kindle Store

Apple iBooks download from the Apple App Store

Where do I go for answers

Support Sites Amazon - Kindle Help ?nodeId= #diff ?nodeId= #diff Apple iPad Support Barnes & Noble - Simple Touch noble/ noble/

BARNES & NOBLE ANCHORAGE Welcome Renee Sands

JUNEAU PUBLIC LIBRARIES Welcome Jonas Lamb

OVERVIEW AND LESSONS LEARNED Juneau Public Library

The Big Picture – CIRCULATION (policies, procedures) – CONTENT (purchasing, restoring, etc) – TRAINING (staff and patron, ongoing) Juneau Public Library

SETTING POLICIES Circulating eReaders Lending Periods, Renewals, Holds? JPL uses 2 weeks Who can borrow? Due to high replacement costs may consider only lending to Adults. Replacement Costs and Overdue fines. Cost of device, peripherals and cost of staff time to restore content to a device ready to circulate. Remind patrons at checkout of these costs. Can content be added to devices by patrons or password protected? This is a library decision and may vary depending on device. Where can the eReaders be returned? No Bookdrop Who can I contact if I need help? Procedures: Wont go into detail now, but think about, checking out, checking in, checking for damage, content added by patrons, account info, etc

SUGGESTIONS/BEST PRACTICES FROM JPL Circulating eReaders Put library contact info for getting help with eReaders in the cases. Also information about upcoming or ongoing classes. Host periodic or ongoing (monthly) classes where people can come learn about eBooks and eReaders and try out the library devices. Put a comment/evaluation form and instructions in with the eReader to people can share how they are using these. Also a good way to collect Frequently Asked Questions. Post answers on the library website. When a patron checks one out for the first time, turn the thing on and give them a short tour of features, enlarging text, navigating menus, etc.

SUGGESTIONS/BEST PRACTICES FROM JPL Circulating eReaders cont. A good idea to have users sign a user agreement stating they understand the rules, risks, etc. Keep these on file and make note on patrons record (if you can). Following my slides Jacque has some great sample agreements.

SUGGESTIONS, CONCERNS, BEST PRACTICES Content for eReaders Jacque covered the where to buy the content in earlier slides. I want to discuss content management and potential concerns. For example: The library buys 8 best seller ebook titles using the BN gift card and put them on the Nook. A patron checks out this best seller Nook and then returns it and theres nothing on it. Or theyve de-registered the device and used their own BN account to register it and add their own juicy content. The library should be able to reset the device and login using the library used in original registration and restore the purchased content. If possible to save the purchased content locally on a staff computer.

SUGGESTIONS, CONCERNS, BEST PRACTICES Content for eReaders Some checks need to occur when a device is returned that it contains the same content as when it went out. This raises issues of privacy and of account security. For example as mentioned above if a patron registers the device with their BN/Amazon/Apple account, the library doesnt catch it then the next user could purchase ebooks. iPads will require there own workflow for restoring content from a back up and this may require using iTunes if restoring from a backup over wi-fi isnt an option. This way rather than worry about checking for patron added content each time a device is returned you could just restore the iPad to the pre-built state, with all the library approved/added apps and ebooks.

GRAND FORKS LIBRARY NORTH DATKOTA Sample of tracking forms and user agreement

Misc. Information Variety of sources

Info on Kindles from California State University

Circulating Nooks from City of Boulder Libraries

Sample circulating iPads

Darien Library

Accessability

Outcome based evaluation heading your way Please be on the lookout for a 1 page evaluation form which will be coming from Patience Frederiksen in the weeks ahead. This will be a short 1 page, 5 or 6 question evaluation which will be sent to you via on the training you have received.

Basic Info each staff member should know before checking out e-readers How to turn on and off each device How to charge each device and charging time How to access what books are on each device How to turn pages How to change the print size Temperature limitations

Join the newly formed eReader Listserv

Follow-up Session We would like to hold a follow-up session in early January to answer any questions you may still have and to share with the group your successes and challenges.

Questions? Jacque E. Peterson Alaska State Library