Trading places – applying patient centred language to doctors Prof Peter W Johnston Scotland Deanery, North Ms Kirsty E Alexander University of Aberdeen NACT 17 January 2018

This workshop – how well do we treat our people? Illustration of language using an example from NHS England 2017 Group conversations Examples from experience, eg Gold Guide; use WiFi to access documents Plenary Feedback and further discussion – if we see this as an issue, what do we do?

The Charter of Patient Rights and Responsibilities Access - You have the right to access NHS services that are appropriate to your needs Communication and participation - You have the right to get information about your health and the services available to you. You also have the rights to be involved in decisions about your care Confidentiality - You have the right for your personal health information to be kept confidential, to know how it is used and how to access it Respect - You have the right to be treated as an individual and with dignity and respect, no matter what Safety - You have the right to the best care and treatment possible by qualified staff in a safe and clean setting Feedback and complaints - You have the right to have a say about your health care and to have any concerns or complaints dealt with in the most appropriate way

From a trainee’s perspective Access - You have the right to access NHS services that are appropriate to your needs Access - You have the right to access NHS training opportunities that are appropriate to your needs

How does this feel? Communication and participation - You have the right to get information about your health and the services available to you. You also have the rights to be involved in decisions about your care Communication and participation - You have the right to get information about your educational needs and the facilities available to you. You also have the rights to be involved in decisions about your education

How well do we do this for all staff? Respect - You have the right to be treated as an individual and with dignity and respect, no matter what

And this one… Safety - You have the right to the best care and treatment possible by qualified staff in a safe and clean setting Safety - You have the right to the best education and training possible by qualified staff in a safe and clean setting

And for educators? Feedback and complaints - You have the right to have a say about your health care and to have any concerns or complaints dealt with in the most appropriate way Feedback and complaints - You have the right to have a say about your educational work and to have any concerns or complaints dealt with in the most appropriate way

This workshop – how well do we treat our people? Illustration of language using an example from NHS England 2017 Group conversations Examples from experience, eg Gold Guide; use WiFi to access documents Plenary Feedback and further discussion – if we see this as an issue, what do we do?