SVQ Customer Service Event Qualifications Manager

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Presentation transcript:

SVQ Customer Service Event Qualifications Manager Tuesday 6 February 2018 Elaine Snell Qualifications Manager Elaine.snell@sqa.org.uk

Aims of the Day To provide: an update on SQA activities relating to Customer Service an update on verification activities carried out over the year a demonstration of SQA’s Solar assessments an opportunity for discussion on the requirements of the standards and in particular social media networking opportunities

SQA Update SVQ structures now include hyperlinks to NOS Quick navigation guide with hyperlinks to relevant documents and materials Support Materials/Ushare New National Progression Award (NPA) in Customer Service under development

Questions? Thank you for your continuing support

SVQ Customer Service webpage: http://www.sqa.org.uk/sqa/16732.html SVQ Customer Service Secure webpage https://secure.sqa.org.uk/secure/SVQ/SVQ_Subjects/Customer_Service (secure login and password needed to access materials) Solar Home Page https://www.sqa.org.uk/mini/33147.1598.1601.html UShare materials http://ushare.education/Ushare/Home

WWW.sqa.org.uk│0303 333 0330

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