TGCSA COMMITTEES: TERMS OF REFERENCE Continued Finance Committee Continued: To give input to decisions relating to grading fee increases, assessor payment changes, etc Provide a critical eye to look at expenses. Disciplinary Committee The Disciplinary Committee will be called together on a needs basis when executive management need additional support if an assessor has transgressed the Assessor Code of Conduct They could give the assessor a letter of reprimand or if the case is serious the Registration of the assessor could be cancelled.    Select Committee Strategic Objectives and Indicators 20 May 2008 Ms Thembi Kunene CEO

MINMEC - 11 April 2008 TGCSA - 6yrs of operation TGCSA to conduct a comprehensive review. Grading Criteria Grading Categories Institutional Arrangements Infrastructural Arrangements Funding Arrangements Legal Environment Consultants with an international footprint to be appointed. Contact persons from your Organisation very NB. TGCSA to present the findings and recommendations back to MINMEC on 20 June 2008

Strategic Objectives and Measures 2008-2009 Plan 1500 New Properties Graded 6% increase annually 5600 Renewal Grading 6% increase annually 45 Properties to be Universal Accessibility Graded 6% increase annually Client Feedback Management System Min 1000 complaints/comments Effective Stats to help Management Public Education Programme Min R500k publicity 6% increase annually Leadership of Green Grading Scheme Launch by end 2009 Foundation - Quality Assessments

Assistance required from Parliamentarians?

1. Regulatory Environment for Universal Accessibility Visual Impaired Communication impaired Mobility Impaired

How accessible are tourism establishments in SA? What does South Africa have to say about public buildings that are not accessible to the disabled? The TGCSA has recognised the importance in the tourist accommodation sector. Systems have been put in place to make it happen – the UA Grading System This cannot succeed without the requisite regulatory environment. (eg: smoking regulations – all buildings now comply)

3. Green Grading As a user of accommodation establishments, you must demand to know their status, thus helping to create consumer awareness and a demand for ‘Green Grading’ – leading to environmental friendliness for SA as whole.

2. TGCSA Relationships with Provinces Municipal by-laws differ per Province thus hampering the promoting & development of tourism accommodation (eg licences & permits) in a consistent manner.

4. Client Feedback As a user of accommodation establishments, please let us know what your experience was – good or bad!! This will help to measure the success/lack thereof of the TGCSA in the market place. The next review to be conducted MUST reflect a dramatic increase in consumer feedback. SMS the word ‘star’ to 31649

5. Support by Govt Departments Cabinet decision - All Govt departments to ONLY use Graded Establishments This to ensure adherence to quality standards in South Africa. To-date, not all departments use Graded Establishments. Total lack of respect and support for the TGCSA No obligation to adhere to quality standards This performance needs to be measured and reported on by the various govt departments. TGCSA will be able to verify info

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