Provision page Remote Diagnosis Additional Features New customer calls Log into http://sitel.nanoheal.com/provision/login.php Click new (to create a new account for customer) Create GTA session and insert into remote session url box Use the nanoheal link on customer machine, this will initiate GTA and nanoheal installation. Remote Diagnosis Click on Check Entitlement and search for the customer Click on Remote Diagnosis Go to Advanced troubleshooting – Remote Diagnosis – choose any of the Enable Remote Diagnosis (this will turn OFF UAC) Reboot the machine to Safemode/Normalmode, run the required Troubleshooting as per the issue faced in customers machine On completion of troubleshooting, Go to Advanced troubleshooting – Remote Diagnosis – choose any of the Disable Remote Diagnosis (this will turn ON UAC) Additional Features Audit – This would show the details of the completed troubleshooting Schedule – This would show the details of troubleshooting which are about to run Customer Screen – It takes the snap shot of customers screen and keeps refreshing every 20 sec Click here to chat – You can initiate chat with customer GoToAssist – to initiate GTA at any point of time