Dr Adele Botha MOBI4D: a Multi-channel e- Government Mobile Service Delivery Platform Date: 22/10/2013

MOBI4D: a Multi-channel e-Government Mobile Service Delivery Platform

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Over 6 Billion MOBILE SUBSCRIPTIONS WORLDWIDE 75% of the world now has ACCESS to a MOBILE PHONE

Information and Communications for Development 2012: Maximizing Mobile; DOI: / ; website: License: Creative Commons Attribution CC BY 3.0

Developing countries 29% 77% 71% 23% Developed countries GROWTH OF GLOBAL MOBILE SUBSCRIPTIONS Information and Communications for Development 2012: Maximizing Mobile; DOI: / ; website: License: Creative Commons Attribution CC BY 3.0

Internet Matters: The quiet engine of the South African Economy. Arthur Goldstuck for World Wide Worx

Digital divide vs Digital difference Digital Difference Access and participation through technology that is already owned Digital Divide With technology access and participation is possible

Voice Channel Person to person communication Signalling Channel (Dedicated channel to monitor networks) SMS USSD Data Channel Internet access

Channels Voice SMS (Missed calls) USSD MMS Bluetooth WAP Data Services Web WiFi

Quick and dirty solutions following the route of least resistance; Point to point solutions; They have limited of no access channel interoperability or integration; Consist of numerous disparate technology platforms, Have multiple network integration points; Limited reusability, What is out there

Medium to high level of skill requirements for integration; No or little economies of scale; Limited specialization; Limited scalability; and Limited inter-project synergies. What is out there

Enablement environment should ideally have … Minimal total life cycle cost - built using low cost open source components that require minimal upfront expenditure with limited on-going operating expenses in the form of licensing and support fees; Standards compliant solution - to ensure interoperability the selected solution should be based on open standards e.g. Service oriented architecture (soa), java api for integrated networks service logic execution environment (jain slee) etc. Bearer & device agnostic - allow for the same service to be accessed from different mobile devices using different access mechanisms; Ease of use and accessibility - making it much easier to create, operate and maintain specific mobile services and reducing the required minimum skills levels ;

Enablement environment should ideally have … Synergies and interoperability - with other projects and external ICT solutions; Reusable modules- ability to develop mobile services using new as well as existing reusable modules; Flexibility and extendibility - with reference to the addition of further communication mechanisms e.g. Near field communication, multimedia message service (mms), session initialization protocol (sip) etc. Flexibility and extendibility - with reference to adding new reusable service building blocks (SBB) and incorporating existing standalone mobile applications;

Enablement environment should ideally have … Scalability - i.e. Ensuring that the mobile delivery platform can be scaled up to meet the anticipated concurrent user load; Availability - i.e. Ensuring that the platform is architected as a high availability solution; Ease of use - i.e. Ensuring that all users of the systems including end users, contributors and facilitators can interface with the solution using properly designed user interface; and Leverage available skills - development and support of the selected solution should not require scarce specialised skills; with the basic set of java and related development and support skills, available technical resources should be able to work on the solution.

It is a generic, extendible service delivery platform offering reusable communication and shared resource components as part of an extendible, IP centric services framework MOBI4D: a Multi-channel e-Government Mobile Service Delivery Platform

Multi Service Multi Content

Thank you Questions?