VERBAL EXPRESSIONS TOASTMASTERS CLUB Executive Briefing for the Ericsson Panel on Communication & Leadership November 3, 2011 12noon-1pm in the Tower Auditorium Carolyn Cartwright 972-583-1817 Club President VERBAL EXPRESSIONS TOASTMASTERS CLUB

A Quick Overview For Our Panelists Important Information Panel Members Focus & Key Questions Panel format Toastmasters FAQ Toastmasters & Ericsson’s Verbal Expressions Club Benefits of Participation Core Competencies Advanced Competencies See also reference materials in folder provided Executive Briefing for November 3rd Panel Discussion

Executive Briefing for November 3rd Panel Discussion Panel Members Roger O’Hargan Head of RNAM HW/SW & Svcs Ops JB Clarke Head of BCAM Global Support Svcs Vidya Krishnan Director RNAM Eng & Ops Jim Crosby VP RNAM Svcs & Eng Executive Briefing for November 3rd Panel Discussion

Executive Briefing for November 3rd Panel Discussion Focus & Key Questions Focus: The importance and value of Communication & Leadership skills in Ericsson business units Key Questions: 1. Describe the communication and leadership skills that are essential to your organization. 2. What communication and leadership skills do you think helped you advance? 3. Share a specific challenge you have faced in your career. 4. What important skills are needed to be a leader in Ericsson? 5. What do you see as employee challenges now and in the future? 6. How have your skills helped you outside, in the greater community? 7. What are your personal future communication and leadership goals? 8. What things do you consider important when doing annual reviews or giving feedback to your direct reports? 9. How important is it to you that your managers to be able to evaluate, critique and provide constructive feedback? 10. YOUR QUESTION_________________________________ Executive Briefing for November 3rd Panel Discussion

Executive Briefing for November 3rd Panel Discussion Room Format In the Richardson Tower Auditorium Panel will be seated by the windows Panelists on tall stools Room setup Audience – curved theater style Toastmasters Club members hosting & helping with seating Materials available for review (similar to what is in packet) Executive Briefing for November 3rd Panel Discussion

Event Format 11:30-12:00 Open House Gather & Mingle Club members help with sign-in and seating 12:01 Official call to order & welcome Carolyn 12:06 The Importance of Communication from Roger 12:09 One Question for each Panelist 12:19 Q&A from audience 12:44 How Toastmasters can help build leadership and communication skills Julio 12:48 Closing comments from one or two on panel 12:54 Appreciation & Closing comments from club 12:56 Adjourn Executive Briefing for November 3rd Panel Discussion

Executive Briefing for November 3rd Panel Discussion Panel Format Panel process explained (2 min) Brief introduction of panel (5 min total) Start with a directed question (10 min total) Open Q&A from audience with directed questions where necessary (26 min) Explanation of how Toastmasters builds communication and leadership skills (4 min) Brief time for closing comments from 1 or 2 panelists (6 min) Executive Briefing for November 3rd Panel Discussion

Executive Briefing for November 3rd Panel Discussion Toastmasters International Established in 1924 World leader in communication and leadership development Over 4,000,000 people have benefitted Proven methods for training Learn by doing Self-paced Learn more: www.Toastmasters.org Verbal Expressions Toastmasters Club #5736 Established in 1985 (26 years!) Top-ranked club in North Texas Located at Ericsson Richardson Meets Thursdays @ 11:45 am Over 700 employees have benefitted Hundreds of awards, honors & accolades 25 active members and growing Learn more: http://VerbalExp.FreeToastHost.org Over 260,000 members, 12,500 clubs, 113 countries Another club in Plano campus. Most TMs are in community clubs. Executive Briefing for November 3rd Panel Discussion

Benefits of Toastmasters Membership & Participation Develop key leadership skills for personal, project, team & corporate success Learn by doing & practicing weekly Build confidence with effective communication skills for one-on-one, small groups, large groups and extemporaneous situations Learn and practice constructive critique & feedback essential for management and productive teams Develop interpersonal skills which in turn build credibility, trust and confidence Enhanced employee communication & leadership skills yields better teaming and higher employee satisfaction which yields improved customer satisfaction Executive Briefing for November 3rd Panel Discussion

Toastmasters is a Learn-by-Doing Laboratory In each weekly meeting, participants give speeches targeting specific objectives evaluate one another’s presentations - this feedback process is a key part of the program’s success give impromptu talks on assigned topics practice key leadership competencies New members are assigned a mentor All club members work through the same preliminary programs Once completed, advanced opportunities exist in both communication and leadership development Executive Briefing for November 3rd Panel Discussion

Developing Fundamental Competencies Every Week Communication Speak in Public Organize the Material Get to the Point Use Rhetorical Devices Gestures Vocal Variety Research the Topic Visual Aids Persuade with Power Inspire Your Audience Leadership Listening Critical Thinking Giving Feedback Time Management Planning & Implementation Organization & Delegation Facilitation Motivation Mentoring Team Building Each club is a learning laboratory. The mission of a Toastmasters club is to provide a mutually supportive and positive learning environment in which every individual member has the opportunity to develop oral communication and leadership skills, which in turn foster self-confidence and personal growth. Executive Briefing for November 3rd Panel Discussion

Advanced Competencies Communication The Entertaining Speaker Speaking to Inform Public Relations Facilitating Discussion Specialty Speeches Speeches by Management The Professional Speaker Technical Presentations Persuasive Speaking Communicating on Television Storytelling Interpretive Reading Interpersonal Communication Special Occasion Speeches Humorously Speaking Leadership Club Officer Contest Chair Area Governor Division Governor District Officer High Performance Leadership Project (HPL) Club Mentor/Sponsor/Coach District Chair District Trainer Contest Judge Chief Judge District Committee District Committee Chair This district includes 160 clubs and over 3300 Toastmasters Executive Briefing for November 3rd Panel Discussion

Executive Briefing for November 3rd Panel Discussion Leadership Skills Running a Toastmasters club is like running a small business: Finance - Planning, Budgeting, Reporting, Accounting Marketing and Sales – Promoting, Recruiting, & Closing the Sale Production - Club Meetings, Contests, Events, Scheduling Customer Service - Member Support People Development – Communication, Leadership & Mentoring Compliance - Conform to Toastmasters International’s bylaws and legal requirements Club officers are elected by and from membership Officers build and develop highly transferrable skills Weekly club meeting processes build essential communication and leadership skills such as listening, observing, speaking (prepared and impromptu), leading & constructive critique. Executive Briefing for November 3rd Panel Discussion

What Famous Toastmasters Have to Say! “Toastmasters has played a tremendous role in building my self-confidence and communication skills.” - Tom Peters , Best-selling author “Here's a place where you can learn, grow, develop - and where other people are doing and feeling the same thing.” - Debbi Fields, Founder of Mrs. Fields’ Cookies “I wouldn’t be here today if it weren’t for my dad pushing me over the threshold, pushing me to join Toastmasters.” - Harvey Mackay, Best-selling author “For me, it took getting into a formal organization – such as Toastmasters – to understand what total communication is all about.” - Peter H. Coors, Chairman of the board of the Molson Coors Brewing Company Executive Briefing for November 3rd Panel Discussion