Leadership Issues

Overview Leadership today Building trust: the essence of leadership Chapter 10 Lesson 2

Quick Write Think of someone in your life with whom you have had a relationship of trust. What was the basis of that trust? Chapter 10 Lesson 2 Courtesy of Clipart.com

Leadership Today Chapter 10 Lesson 2 Courtesy of Comstock Images

Team Leadership As teams grow in popularity within the business world and other organizations, much of the leadership that goes on is team leadership Leading a team is very different from being a first-line supervisor in a traditional top-down hierarchy Chapter 10 Lesson 2 Courtesy of Comstock Images

Team Leadership For many first-line supervisors, it comes as a shock to have to learn to operate in a new way Even the most capable managers have trouble making the transition because all the command and control type things they were encouraged to do before are no longer appropriate Chapter 10 Lesson 2

Team Leadership Two Key Aspects Manage the team’s “external boundary” by making sure the team’s connection to other teams, upper management, customers, and suppliers is smooth Facilitate the team process by making sure the work of the team itself goes smoothly Chapter 10 Lesson 2 Courtesy of Thinkstock Images

National Culture and Team Leadership A leader has to pay attention to how cultural factors affect the management context No matter what region of the country you live in, you are likely to encounter cultural differences in the employees you supervise Chapter 10 Lesson 2

Four Roles of Team Leaders Liaisons with External Constituencies Troubleshooters Conflict Managers Coaches Chapter 10 Lesson 2 Courtesy of Photos.com

National Culture and Team Leadership Korean executives have a national culture that expects corporate management to be paternalistic Japanese leaders are expected to be humble and to speak only infrequently Arabs tend to see those who show kindness or generosity without being asked as weak Northern European managers who single out individuals for praise may embarrass rather than energize them Chapter 10 Lesson 2

Emotional Intelligence and Team Leadership Research shows that the five components of emotional intelligence—self-awareness, self-management, self-motivation, empathy, and social skills—make someone a star performer Emotional intelligence becomes more important as you move up in an organization Chapter 10 Lesson 2

Optional Exercise Leadership Intelligence Form groups of four or five Work together in your groups to choose the best school leader from among faculty and staff in our school other than your instructor in this class Once you have made your choice, identify four to five reasons (criteria) for your choice Chapter 10 Lesson 2

Building Trust The Essence of Leadership Franklin D. Roosevelt Trust is belief in the integrity, character, and ability of a leader Chapter 10 Lesson 2 Taken from Whitehouse.gov

Five Dimensions of Trust Integrity honesty, conscientiousness, and truthfulness Competence technical and people skills Consistency reliability, predictability, and good judgment Loyalty willingness to protect another person Openness willingness to tell the whole truth Chapter 10 Lesson 2

Three Types of Trust Deterrence-based trust is based on fear of reprisal if the trust is violated Knowledge-based trust is based on the behavioral predictability that comes from a history of interaction Identification-based trust is based on an emotional connection between parties Chapter 10 Lesson 2

Optional Exercise Integrity and Trust Make a list of five people you trust. Identify the type of trust you have for each one of these people. Is your trust deterrence-based, knowledge-based, or identification-based? Chapter 10 Lesson 2 Courtesy of Creatas Images

Optional Exercise Leadership Situations Rate each one of these people on the five dimensions of trust – integrity, competence, consistency, loyalty, and openness – on a scale of 1 to 5. 5 Excellent 4 Good 3 Adequate 2 Poor 1 Counterproductive How did you determine how to rate these individuals? What behaviors or traits did you observe that made you rate their leadership the way you did? Chapter 10 Lesson 2

Review Leaders manage a team’s external boundary by making sure the team’s connection to other teams, upper management, customers, and suppliers is smooth Leaders facilitate the team process by making sure the work of the team itself goes smoothly The four roles team leaders play include liaisons with external constituencies, troubleshooters, conflict managers, and coaches Chapter 10 Lesson 2

Review A leader has to pay attention to how cultural factors affect the management context Research shows that the five components of emotional intelligence—self-awareness, self-management, self-motivation, empathy, and social skills—make someone a star performer Chapter 10 Lesson 2

Review Trust is belief in the integrity, character, and ability of a leader The five dimensions of trust are integrity, competence, consistency, loyalty, and openness Chapter 10 Lesson 2

Review Deterrence-based trust is trust based on fear of reprisal if the trust is violated Knowledge-based trust is trust based on the behavioral predictability that comes from a history of interaction Identification-based trust is trust based on an emotional connection between parties Chapter 10 Lesson 2

Summary Leadership today Building trust: the essence of leadership Chapter 10 Lesson 2

Coaching and Mentoring What’s Next… Coaching and Mentoring Chapter 10 Lesson 2 Courtesy of Comstock Images