“The road to success is always under construction.” LILY TOMLIN “The road to success is always under construction.”
If Everyone is Working Together (and Effectively w If Everyone is Working Together (and Effectively w. Clear Goals in Mind), Then, It Can, Should, and Will Get Done
Thom Hartman “ADD, An Alternate View” “I am not inattentive, you are just boring.“
“ ANY TIME YOU THINK YOU HAVE INFLUENCE, TRY ORDERING AROUND SOMEONE ELSE’S DOG”
INSTITUTE FOR COMMUNITY INCLUSION EMAIL: joseph.marrone@gmail.com JOE MARRONE INSTITUTE FOR COMMUNITY INCLUSION MAIN OFFICE: BOSTON, MA NW OFFICE: 4517 NE CESAR CHAVEZ BLVD PORTLAND, OR 97211-8124 TEL: 503-331-0687 CELL: 503-490-2072 FAX: 503-961-7714 EMAIL: joseph.marrone@gmail.com WEB: WWW.COMMUNITYINCLUSION.ORG
MARRONE CLOSING REFLECTIONS
" Sometimes the facts obscure the truth." MAYA ANGELOU
VALUES- ATTITUDES CULTURE CULTURE SHOOK, J. (2010) HOW TO CHANGE A CULTURE. MIT SLOAN MGMT REVIEW, 51 (2), 62-68 WHAT PEOPLE DO VALUES- ATTITUDES CULTURE CULTURE
VALUES- ATTITUDES CULTURE CULTURE SHOOK, J. (2010) HOW TO CHANGE A CULTURE. MIT SLOAN MGMT REVIEW, 51 (2), 62-68 WHAT PEOPLE DO VALUES- ATTITUDES CULTURE CULTURE
INTERAGENCY COLLABORATION DON’T ASK BEFORE YOU GIVE SOMETHING FIRST ALWAYS SAY YES TO FIRST LEVELS OF CHANGE: YOURSELF YOUR ORGANIZATION OTHER SYSTEMS
COLLABORATING W. EMPLOYERS FEATURES BENEFITS EMPLOYEES SCREENING HR ISSUE SUPPORT RECRUITMENT TRAINING FINANCIAL BENEFITS COMPETENT WORKERS W. DISABILITIES PRODUCTIVITY FEWER PROBLEMS PROBLEM-SOLVING LOWER COSTS SUPERVISOR TIME INCOME COMMUNITY IMAGE & ADA COMPLIANCE
ROLE/ LIMITS OF TRAINING? “You can teach a turkey to climb a tree, but it’s easier to hire a squirrel.” FROM Spencer M. Lyle Jr., McClelland C. David, Spencer M. Signe (1994) Competency Assessment Methods. History and state of the art. Paper first presented at the American Psychological Association Annual Conference, Boston, MA P. 8
ICI SAYS: GOOD TEAMWORK IS: SHARING OF RISKS CLIENT GAINS, NOT THE RELATIONSHIP RELATE TO PEOPLE, NOT AGENCIES DEFINING WHOSE NEEDS THEY ARE TAKING “INAPPROPRIATE” OUT OF YOUR LEXICON
COLLABORATION TERRY MIZRAHI, SOCIAL POLICY, 1999, V.29, #4 TRUST BUILT THROUGH ACTIONS OVER TIME 2 WAY COMMUNICATION IS ESSENTIAL SELF INTEREST INEVITABLE, SO DON’T FIGHT IT AGREEMENT, NOT DISAGREEMENT TRADE-OFF, EXCHANGE, NEGOTIATION, & COMPROMISE
COLLABORATION TERRY MIZRAHI, SOCIAL POLICY, 1999, V.29, #4 CERTAIN ISSUES MORE IMPORTANT TO SOME HETEROGENEITY DIFFICULT BY DEFINITION BALANCE PROCESS & PRODUCT HONESTY & INTEGRITY, NOT DIVIDE & CONQUER MYTHS OF “MORE THE MERRIER” OR “1 BIG, HAPPY FAMILY”
COLLABORATION DON’T ASK BEFORE YOU GIVE SOMETHING FIRST ALWAYS SAY YES TO FIRST LEVELS OF CHANGE: YOURSELF YOUR ORGANIZATION OTHER SYSTEMS
EDWARD ABBEY One man alone can be pretty dumb sometimes, but for real bona fide stupidity, there ain't nothin' can beat teamwork.
“ BEWARE THE CONTINUOUS IMPROVEMENT OF THINGS NOT WORTH IMPROVING “ W. EDWARDS DEMING “ BEWARE THE CONTINUOUS IMPROVEMENT OF THINGS NOT WORTH IMPROVING “
HELPING PEOPLE (AND SYSTEMS) CHANGE: HOPE, HELP, AND HASSLING
KEN MILLER “The length of a minute is relative, depending on which side of the bathroom door you are on.” From WE DON’T MAKE WIDGETS
SO WHAT USUALLY GETS IN THE WAY OF IMPROVING SERVICES IN ALMOST ANY SYSTEM?
“The nature of passive resistance within a nonprofit setting is at levels that could teach Gandhi lessons.” Reynold Levy President of Lincoln Center for the Performing Arts, and former president of International Rescue Committee
DAVID KAHNEMANN Psychologist – Economist “I am not very optimistic about people’s ability to change the way they think, BUT I am fairly optimistic about their ability to detect the mistakes of others.”
JERRY GARCIA “ SOMEONE HAS TO DO SOMETHING AND IT’S PRETTY PATHETIC IT’S GOT TO BE ONE OF US “
" There is nothing you can say in answer to a compliment " There is nothing you can say in answer to a compliment. I have been complimented myself a great many times, and they always embarrass me -- I always feel they have not said enough. " Mark Twain