Community Advisory Committee Meeting Operations Update Community Advisory Committee Meeting February 13, 2018

Performance Report Card Performance Indicator Standard Jan 2018 FY18 YTD On Time Performance > 91% 93.0% 91.2% Excessively Late Trips < 0.10% 0.04% 0.09% Average Hold Time < 120 sec 68 79 Calls On Hold Over 5 Min < 5% 3.6% 4.2% *Preventable Collisions Per 100,000 Miles < 0.50 0.65 0.66 *Jan 2018 data is not final

Highlights January highlights: Where’s My Ride App – Southern and Northern Regions Attended Accessibly Advisory Committee Meeting in Santa Clarita Northern Region Community Meeting Emergency Tabletop Exercise 100% Driver Credential Audits for Santa Clarita, Antelope Valley and Eastern regions North Region RFP Proposer Interviews