Component 2: The Culture of Health Care

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Component 2: The Culture of Health Care Unit 7: Quality Measurement, Performance Improvement, and Incentive Payment Schemes Lecture 1 This material was developed by Oregon Health & Science University, funded by the Department of Health and Human Services, Office of the National Coordinator for Health Information Technology under Award Number IU24OC000015.

Health IT Workforce Curriculum Version 2.0/Spring 2011 Overview State of the quality of care Definitions and operationalization of quality measurement and improvement Quality measures Role of information technology (IT) and informatics Results of current approaches Challenges, limitations, and ethical issues Quality measurement and improvement under meaningful use Component 2/Unit 7-1 Health IT Workforce Curriculum Version 2.0/Spring 2011

Healthcare quality – as good as could be? Correct things not done – errors of omission Incorrect things done – errors of commission Variation in care – no relationship between what is done and what it costs, vs. its quality Component 2/Unit 7-1 Health IT Workforce Curriculum Version 2.0/Spring 2011

What we know about quality – errors of omission McGlynn, 2003 Sample of nearly 7,000 adults in 12 US metro areas assessed for 30 conditions On average, only 54.9% of care was consistent with known quality NCQA, 2009 – annual report on quality shows “gaps” to get all health plans to 90th percentile of current quality 49,400-115,300 avoidable deaths $12 billion in avoidable medical costs Quality of care for patients with chronic disease no better and in many ways worse in US than for other developed countries (Schoen, 2009) Component 2/Unit 7-1 Health IT Workforce Curriculum Version 2.0/Spring 2011

Health IT Workforce Curriculum Version 2.0/Spring 2011 “Amenable mortality” (Nolte, 2008) US ranks last among 14 advanced countries in deaths preventable with timely and effective healthcare Component 2/Unit 7-1 Health IT Workforce Curriculum Version 2.0/Spring 2011

US healthcare quality varies by condition (Leonhardt, 2009) Component 2/Unit 7-1 Health IT Workforce Curriculum Version 2.0/Spring 2011

Health IT Workforce Curriculum Version 2.0/Spring 2011 Errors of commission First brought to light by IOM To Err is Human report (Kohn, 2000) that concluded 48,000-96,000 deaths were attributable to preventable errors Some argue IOM numbers too high (McDonald, 2000), though the researchers rebut (Leape, 2000) Others claim it is too difficult to measure with current sources of data (Sox, 2000) But other data give credence to the claim Another analysis shows comparable results (HealthGrades, 2009) There are about 13.8 preventable adverse drug events per 1000 patient-years in elderly in ambulatory settings (Gurwitz, 2003) Component 2/Unit 7-1 Health IT Workforce Curriculum Version 2.0/Spring 2011

If errors were considered among the leading causes of death Courtesy of Dan Masys, MD Component 2/Unit 7-1 Health IT Workforce Curriculum Version 2.0/Spring 2011

Related to quality is variation in services Dartmouth Atlas of Health Care – www.dartmouthatlas.org Variation in chronic illness care is so substantial that reducing level to most efficient providers could reduce expenditures by 30% (Wennberg, 2006) Healthcare costs vary widely by region (Fisher, 2009); explained mainly by physician characteristics (Sirovich, 2008) Came to light in 2009 healthcare reform debate (Skinner, 2009), popularized by Gawande (The New Yorker, 2009) Component 2/Unit 7-1 Health IT Workforce Curriculum Version 2.0/Spring 2011

Variation in Medicare spending per beneficiary (Wennberg, 2008) Component 2/Unit 7-1 Health IT Workforce Curriculum Version 2.0/Spring 2011

Variation in coronary bypass (CABG) per Medicare enrollee Component 2/Unit 7-1 Health IT Workforce Curriculum Version 2.0/Spring 2011

Variation in hospital beds per 1,000 residents Component 2/Unit 7-1 Health IT Workforce Curriculum Version 2.0/Spring 2011

Variation may be explained by other “supply-sensitive” factors Component 2/Unit 7-1 Health IT Workforce Curriculum Version 2.0/Spring 2011

There is great variation in cost but not quality of care (Fisher, 2003; Fisher, 2003) Component 2/Unit 7-1 Health IT Workforce Curriculum Version 2.0/Spring 2011

There may be inverse relationship between quality and spending (Baicker, 2004) Component 2/Unit 7-1 Health IT Workforce Curriculum Version 2.0/Spring 2011

More on, more is not better More care of chronic diseases not associated with longer life or better quality of life (Wennberg, 2008) Hospital-level analysis continues to support notion that there is no or a negative correlation between amount of spending vs. quality (Yasaitis, 2009) Lower-cost hospitals have modestly lower-quality care but comparable risk-adjusted mortality (Jha, 2009) Component 2/Unit 7-1 Health IT Workforce Curriculum Version 2.0/Spring 2011