CAF and the Belgian Conferences on Quality in the Public Sector IPSG 4 November 2002 Patrick Staes Jean-Marc Dochot Belgium

Survey 1.The origin 2.The objectives of the Conference 3. Discovering good practices 4. Selection process for the Conference 5. The 1st Conference: October 2001 6. Global evaluation 7. Next steps

1. The origin Mai 2000: the European Conference in Lisbon September 2000: the common decision of the 6 Belgian ministers responsible for the public administrations to organise a conference in October 2001

2. The objectives of the Conference Exchanging good practices not reinventing the wheel learning from each other Stimulate organisational diagnose by self assessment with the CAF to promote quality management carry out benchmarking: compare with other organisations

2. The objectives of the Conference Public recognition for public organisations and their staff Involve all institutional levels (federal, regions, communities, provinces ..) in a European process of exchanging experiences

3. Discovering good practices by the application of the CAF (Common Assessment Framework)

4. Selection process for the Conference Being a public sector organisation Apply the CAF Describe a good and transferable practice on the basis of the results Receive the visit of an external evaluator Be selected by an international jury

5. The 1st Conference: October 2001 64 candidatures of organisations that implemented CAF Presentation of 21 selected good practices in 4 workshops : HRM makes the difference Manage processes and change A better service for the citizen/customer, Quality management and management of quality International experts as keynote speakers 900 participants

At least 64 applications

6. Global Evaluation 3 evaluations: cell – univ. - private In global: very positive experience 1ste contact with SA Check-list of all the aspects of the performance of an organisation Change in organisational culture: open debate on weaknesses - participative management Ready to apply again (already happening)

7. Next steps (1) Translating and disseminating CAF 2002 Starting up Quality Networking on local regional en federal level Walloon region: CAF officially recognized Local police: CAF training and application Federal : CAF as SWOT in BPR Further developing of Training on CAF the website www.publicquality.be the CAF database at EIPA: www.eipa.be CAF benchmarking methodology

7. Next steps (2) Starting up benchmarking activities 2nd Quality Conference: November 2003: CAF 2002: 3000 hard copies: Nov. 2002 Information sessions at all levels: Nov. 2002 Training sessions for the candidates: Jan./Feb. 2003 CAF-applications: March-April 2003 (100 ?) External evaluators: Mai/June 2003 International jury: July 2003 Conference : thematic + methodological workshops + international keynote speakers

On the way towards excellence http:\\www.publicquality.be http:\\www.eipa.nl