Supplier Nonconforming Material Report (SNCR) Process

Reliance – Nonconforming Material Process 1 Reliance – Nonconforming Material Process Reliance Nonconforming Materials is a web-enabled workflow application, designed to manage the Nonconforming Materials process, including documentation, initiation, disposition and approval of NCMR’s electronically.

Automatic Notification 2 Automatic Notification Suppliers will automatically receive email notification informing them of assigned (SNCR’s). URL link provided

Logging Into Reliance Click on the URL link provided in email 3 Logging Into Reliance Click on the URL link provided in email Enter your user name and password. Click Login

4 Opening the SNCR Once logged in, the SCNR will automatically open

5 Dispositioning SNCR To open the disposition section, click on the icon show in the image.

7 Dispositioning SNCR Note Disposition Type, Quantity, RMA, Shipper Account, and Return Address

6 Dispositioning SNCR Additional Information – In this text field, you can enter general information that describes the currently created NCMR. Attachments – Click on the Attachment Selector to select and attach any related file.

8 Completing the SNCR To send the document forward to the next phase in the process: Click the next phase in line. If the phase is not in black text it will not allow you to click.

10 Completing the SNCR Click on OK button

Approving the SNCR Rheem will be automatically notified via email upon 11 Approving the SNCR Rheem will be automatically notified via email upon Suppliers completion of SNCR. To: Bill Kennedy Subject: Assignment to Nonconforming Material Document Supplier NCR Final Approval #SNCR-02433, Jun 20, 2008 A SNCR has been submitted to you for APPROVAL Please click on the link below to view the document: Nonconforming Material Document # SNCR-02433 Upon review by Rheem, the SNCR will either be approved or rejected. If approved, the SNCR will be automatically moved to the completed stage in Reliance.

12 If SNCR is Returned Supplier will receive an automatic email notification similar to the first notification requesting disposition (see slide 3). The reason for return will be noted in the signature and comment history.

Viewing NCMR’s Historically 13 Viewing NCMR’s Historically Suppliers can also view their SNCR’s historically. To do so they must login into Reliance via the website. https://rheem.etq.com/reliance/reliance Once logged in, to enter the Nonconforming Materials application select the module from the Homepage.

Viewing Documents in the NCMR Application 14 Viewing Documents in the NCMR Application All supplier SNCR’s are displayed and can be opened individually by clicking on their associated link.