“Walk the Talk” How to use the package ISOPA PRODUCT STEWARDSHIP PROGRAMMES “Walk the Talk” How to use the package ISOPA PRODUCT STEWARDSHIP PROGRAMMES “WALK THE TALK” HOW TO USE THE PACKAGE   These notes refer to the module which should be used at the “Train the Trainers” sessions. This module gives guidance to presenters and is not part of the package of presentations to be given to customers. SLIDE #1 This presentation gives important guidance on how to use the “Walk the Talk” package. As a trainer you should learn and practice before you are in front of an audience in a customer’s factory. Revision 2015

ISOPA Member Companies SLIDE #2   First – a few words about ISOPA. This initiative is shared by all members of ISOPA and you see the logos of the other members of ISOPA in this slide.

How to Use the ISOPA “Walk The Talk” Package – Key Points Adapt the content for the customer by walking around the factory with the manager Know how to improve the behaviour of people - Develop positive motivation - Have (or develop) ability to stimulate a dialogue Develop risk-awareness – be balanced Develop realistic and appropriate best practices for the customer Know how to deal with challenging or difficult questions SLIDE #3   Here is a list of the key points in developing a good presentation/dialogue and move towards the goal of improving the behaviour of people towards the safe use of chemicals.

Adapt the Content for the Customer Walk around the factory with the manager Exchange views on identified behavioural issues and the factory environment with the manager – are there emotional issues such as recent incidents? Emphasise that the ISOPA programme is about continuous BEHAVIOURAL improvement Decide on the issues you need to focus on – for example: -  Never talk TDI to people handling only MDI -  Never talk Pentane to people handling only TDI The purpose of the ISOPA “Walk the Talk” package is NOT to provide all safety instructions necessary for the site to fulfil regulatory requirements SLIDE #4   It is vitally important that you have knowledge of the customer’s factory and situation so that you can adapt the package to suit the circumstances. By this means you will make the package more relevant and achieve better results. A pre-discussion and a walk around the factory with the factory manager is essential first step. This could take place about a week before the actual presentation. Emphasise to the factory manager that the package is concentrating on behavioural safety – it does NOT cover his legal requirements in terms of site safety instructions or regulations .

Workplace Tour – Checklist Assess the quality of management systems Assess the current level of behaviour towards safe working with raw materials Assess the quality of engineering practices Identify any sensitive issues Agree on focus and key messages for the training with management SLIDE #5   The check list is an important aid to the discussion and factory tour with the manager. IT IS IMPORTANT TO NOTE THAT THIS IS NOT AN AUDIT

How to Improve Behaviour of People ? 80% of accidents are behaviour-related Develop positive motivation to improve behaviour Develop risk-awareness but do not scare people; focus on issues relevant to them  such as hidden exposure, maintenance workers, hot surfaces, pressure in disposal – drums C. Offer appropriate Know-How to avoid exposure and to manage emergencies & incidents   SLIDE #6   This slide emphasises the importance of behavioural safety.

Develop Positive Motivation The ISOPA “Walk the Talk” – package is not a single event, but a process   Phase 1 Continuous BEHAVIOURIAL improvement starts by all polyurethane raw materials suppliers setting a good and consistent example Phase 2 Stimulate a safety dialogue using the ISOPA presentation materials provided Phase 3 Continuous BEHAVIOURAL improvement requires follow-up and support by the respective customers’ management and by of all polyurethane suppliers Do not allow “trouble-makers” to dominate or disturb in phase 2 & 3 – Conflict to be identified to and managed in co-operation with site management Without continuous follow-up and the exemplary behaviour of suppliers & managers the BEHAVIOURAL improvement process will fail SLIDE #7   Although the initial presentation to the people in the factory is very important, it is only the first step in an ongoing programme which should meld into the daily behaviour of everyone. There are three phases and it is important, as a first and ongoing phase, that ALL representatives of polyurethane raw material suppliers set an exemplary standard towards EHS issues It is vitally important to have the factory manager behaving in exactly the same way

Phase 2 Stimulate a Safety Dialogue Monologues don’t work!   People handling the chemicals know a lot about the problems Help people to own their specific safety issues Try to let audience talk/discuss for at least 40% of time available Listen, stimulate and moderate a debate - and then take it to the conclusion SLIDE #8   Through a dialogue much more will be learnt. This will make the presentation relevant to the factory and the workers. It’s important to listen as well as to speak!

Phase 2 How to Gain Attention and Stimulate the Dialogue Ask people to introduce themselves and their roles     The ISOPA package contains a set of opening questions to stimulate debate Ask people about any incidents using PU chemicals Allow people to share their experience SLIDE #9   Start by getting the people in the audience to speak and establish a rapport with them. Make the information relevant to the factory.

Phase 2 Safety Dialogue – How to Conduct It The initial safety presentation should be arranged (with the site manager) to take place in a training room It should include about one hour of presentation plus a discussion period – in total a maximum of two hours There has to be provision for visual aids A site manager must take part  SLIDE #10   Good facilities are important and agreement with the factory manager that you have enough time to make the presentation and to have a dialogue. Before your visit check on the visual aid facilities. It is a good idea to have a set of back-up slides – perhaps to use on an overhead projector. The factory manager must be present throughout the session. Get his/her commitment to this.

The key is continuous follow-up with the objective to Phase 3 Follow Up   Regular follow-up safety dialogues should be done by both the raw material supplier’s representative during every visit and the site/factory manager – at the workplace and they should be to the point   Do not turn a blind eye on trouble makers – discuss the behaviour or issue, suggest improvements and inform the manager The key is continuous follow-up with the objective to develop ownership of behaviour improvements SLIDE #11   The presentation/dialogue is only a first step. “Walk the Talk” is a continuous process. Subsequent discussions can be shorter in terms of time but are equally important. Have open discussions with the possible “trouble makers” and identify their point or problem. The manager should be present during these discussions but always keep him/her informed.

Use the appropriate elements from the ISOPA “Walk the Talk” package Offer Appropriate Best Practice to Avoid Exposure and Manage Emergencies & Incidents Use the appropriate elements from the ISOPA “Walk the Talk” package and other materials (if needed) SLIDE #12   Your role is to offer best practice If more materials are necessary you could use those from your company

How To Handle Difficult Questions Do not defend deficiencies in the factory environment, such as missing ventilation Such questions have to be forwarded to the manager Do not defend or comment on management deficiencies, such as lack of pre-employment medical examinations Consult your own management about such deficiencies Any question related to bad practices in handling raw materials Should be fully discussed immediately “Killer-phrases” can occur in a large group (e.g. personal protection is only for babies) Save the individuals face - take it as a joke, but than ask the individual a safety question, allowing him to join the dialogue Guidance on typical questions (e.g. Bhopal) See the ISOPA package If you do not know the answer Tell them you will consult your isocyanate expert and come back to them SLIDE #13   If the session is effective there should be several, potentially difficult, questions – here are some examples with answers IMPORTANT – if you do not know the answer ask a company or ISOPA expert and let the questioner know the answer, perhaps via the manger or on your next visit. Don’t try to bluff your way through – there is a danger of loosing credibility – yours and that of the programme

Disclaimer External document disclaimer While ISOPA and its members make every effort to present accurate and reliable information in utmost good faith on the basis of the best information currently available, it is to be relied upon at the user’s own risk. No representations or warranties are made with regard to its completeness, accuracy or reliability and no liability will be accepted by ISOPA nor any company participating in ISOPA for damages of any nature whatsoever resulting from the use of or reliance on the information. SLIDE #14 Disclaimer