DFPS Stakeholder Meeting on: Strategic Plan for FY 2011-2015 and Potential Exceptional Items for FY 2012-2013 April 27, 2010

Presenters: Welcome and Call to Order Anne Heiligenstein, Commissioner Briefing on DFPS Strategic Plan Joyce James, Deputy Commissioner Briefing on potential DFPS Exceptional Items Cindy Brown, Chief Financial Officer Public Testimony Adjourn

Presented by: Joyce James, DFPS Deputy Commissioner DFPS Strategic Plan Thank you, Commissioner. I want to welcome each of you for coming, and taking time out of your busy day to be with us here. Today, I will be discussing our agency’s Strategic Plan - our long-term plan that sets forth where our agency currently is and where we plan to go. Among other things, this plan will allow us to establish statewide direction in key policy and functional areas, align our resources, and become more responsive to the needs of Texans. Let me start off by briefly discussing the process of how our Strategic Plan comes to be. (Next slide) Presented by: Joyce James, DFPS Deputy Commissioner

Strategic Plan Process Texas Department of Family and Protective Services Strategic Plan Process Health and Human Services (HHS) establishes the HHS System Strategic Priorities January 2010 DFPS identifies key challenges for 2011-2015 February 2010 Plan preparation instructions issued by Legislative Budget Board (LBB) and Governor’s office March 2010 DFPS prepares Agency Chapter for HHS System Plan February - April 2010 First , in January of this year, the Health and Human Services Commission, or HHSC, established the HHS System Strategic Priorities. These priorities provide a unifying focus on what all agencies that comprise the HHS System must emphasize when developing their specific agency strategic plans. In February, our agency identified what we believed our key challenges will be for fiscal years 2011-2015. This helps us understand the future of our agency and how to prioritize for our upcoming needs. Then, in March, the Governor’s Office of Budget, Planning and Policy and the Legislative Budget Board sent their instructions of how all state agencies should prepare and submit their strategic plan. In between February and April, we prepare our agency chapter within the consolidated HHS System Strategic Plan. This chapter details our overall challenges and opportunities, our goals and the strengths and challenges of our processes and how we operate. (Next slide)

Strategic Plan Process (continued) Texas Department of Family and Protective Services Strategic Plan Process (continued) DFPS solicits stakeholder comment on Agency Chapter April 2010 HHSC consolidates HHS Strategic Plan April – May 2010 HHSC holds public hearings and receives written comments May 2010 HHS Strategic Plan for 2011-2015 is finalized and submitted by July 2, 2010 Then, in April, we conduct stakeholder meetings, such as this one, to get feedback on our agency chapter. Once we submit our agency’s chapter, HHSC then consolidates all of the HHS System agency chapters to develop the consolidated HHS System Strategic Plan. Then in May, HHSC holds a series of public hearings about the Strategic Plan and receives written feedback. And by July 2, 2010, the HHS Strategic Plan is then finalized and submitted to the Governor’s Office of Budget, Planning and Policy and the Legislative Budget Board for their approval. To set the tone and the framework by which we developed our Strategic Plan, I want to introduce you to the HHS System overall vision, philosophy and values, and strategic priorities. First, the HHS System Vision. (Next slide)

Health and Human Services Vision Texas Department of Family and Protective Services Health and Human Services Vision A customer-focused health and human services system that provides high quality, cost-effective services resulting in improved health, safety, and greater independence for Texans [Read slide] Next, the HHS System philosophy and values. (Next slide)

Health and Human Services Values Texas Department of Family and Protective Services Health and Human Services Values We will work to continually improve our customer service, quality of care and outcomes in accordance with the following guiding principles: Provide openness and fairness, and the highest ethical standards Provide conscientious stewardship and the highest level of accountability Present opportunities in an individualized, coordinated, and efficient manner Solicit involvement from stakeholders, customers, and communities [Read slide] And lastly, the HHS System Strategic Priorities. (Next slide)

Health and Human Services Strategic Priorities Texas Department of Family and Protective Services Health and Human Services Strategic Priorities Deliver the highest quality of customer service Improve the health and well-being of Texans Create opportunities for increased self-sufficiency and independence Protect vulnerable Texans from abuse, neglect, and exploitation Encourage partnerships and community involvement Strengthen and support the health and human services workforce [Read slide] More specific to our agency, I would also like to share the DFPS vision. (Next slide)

Texas Department of Family and Protective Services DFPS Mission To protect children, the elderly, and people with disabilities from abuse, neglect, and exploitation by involving clients, families, and communities [Read slide] Now that the tone and framework by which we develop our Strategic Plan is laid down, I will lay out for you the key themes of our plan’s focus. (Next slide)

Strategic Plan – Key Themes Texas Department of Family and Protective Services Strategic Plan – Key Themes CPS Capacity: CPS works to ensure the safety of the child, first and foremost, while supporting the family and its ability to care for the child. The challenge is to meet the needs of children and families with ever expanding caseloads APS as Safety Net: APS provides a safety net for the elderly and adults with disabilities, which entails care and coordination and, in some cases, funding the services that are necessary to ensure client protection. This is a daunting challenge given the increase in the aging population Statewide Intake (SWI) Capacity: Reports of abuse, neglect and exploitation of children, elderly and adults with disabilities will continue to increase as the population increases. DFPS must be able to ensure client safety by responding to reports. CPS Capacity.

Strategic Plan – Key Themes Texas Department of Family and Protective Services Strategic Plan – Key Themes Child Care Licensing (CCL): CCL strives to ensure good care for children while keeping rates affordable for parents Infrastructure Demands on the Agency: Technological advancements are essential to support a direct delivery workforce that is increasingly mobile and more efficient in responding to clients Ensuring Due Process Rights: Texans deserve to have fair, impartial and timely due process hearings

Texas Department of Family and Protective Services Public Hearings for the Health and Human Services System Strategic Plan 2011-2015 Draft Monday, May 10, 2010 The Senior Source 3910 Harry Hines Boulevard, Dallas (214) 823-5700 Thursday, May 13, 2010 The Navasota Center 103 Stadium Drive, Navasota (936) 825-2241 Thursday, May 20, 2010 HHS Statewide Videoconference HHS Regional Offices All hearings are scheduled from 11:00 A.M. until 2:00 P.M.

Presented by: Cindy Brown Chief Financial Officer Preliminary Exceptional Items for the FY 2012-2013 Legislative Appropriations Request Presented by: Cindy Brown Chief Financial Officer

Texas Department of Family and Protective Services Major Categories Maintain Current Services Strengthen Services to Improve Client Outcomes Other Considerations

Maintain Current Services Texas Department of Family and Protective Services Maintain Current Services Restore Funding Reductions - FY 10-11 Reduction - Federal American Reinvestment and Recovery Act (ARRA) Maintain Phased-In Staff - Statewide Intake - CPS - APS Maintain Current Caseloads - All applicable programs Additional Purchased Client Services for Caseload Growth - CPS and APS

Texas Department of Family and Protective Services Strengthen Services Reduce Caseloads - Caseload target is FY 2009 average - CPS, APS and SWI programs Specialized Staff in APS - Additional attorneys for the In-Home Program - Specialized worker positions for the MH and MR Investigations Program Strengthen Day Care Licensing Program - Reduce supervision span of control - Reduce staff caseloads - Additional attorneys - Funding for critical infrastructure needs

Texas Department of Family and Protective Services Strengthen Services Client Safety Initiatives - Enhancements to automated system for increased efficiencies for workers - Additional attorneys for timely due process - Additional staff for increased public inquiries, complaints, and case resolutions Contract Efficiencies - Expand functionality of the automated residential contracts system to all CPS purchased client services contracts - Redesign CPS purchased client services invoicing process Staff Retention Interpreter Services

Texas Department of Family and Protective Services Other Considerations Recommendations made by committees established by the 81st Legislative session Redesign the foster care system to improve outcomes for children and families by creating sustainable placement resources in communities that will meet the service needs of children and youth in foster care using the least restrictive placement settings available. 

Public Comments

Questions or Additional Comments STAKEHOLDER@dfps.state.tx.us Information will also be posted to our website at www.dfps.state.tx.us For information on the HHS Strategic Plan, visit www.hhsc.state.tx.us